Author: Anonymous
Source: free-articles
FindLearning.com
888-644-2111
info@findlearning.com
FOR IMMEDIATE RELEASE
FindLearning.com Gives Companies a New Way to Control Training Costs
Livingston,, quality control, NJ, May 21, 2004 -- FindLearning.com today has launched a new service, quality control, to making it easier for companies to track the spending going on across their organizations, and subsequently,, quality control, control their training costs.
According to Training Magazine's Industry Report, 40% of all training purchases take place outside of central HR and training departments. They are sourced by business managers, IT managers and individual employees. This training spend is incredibly hard for HR and training directors to control, manage or even track.
In order to help HR and training directors get a handle on the distributed sourcing going on in their organizations, FindLearning is offering companies the ability to get a private version of FindLearning's procurement service. This custom service can be integrated seamlessly into a company's intranet or corporate university.
Leveraging its Lotus Domino infrastructure and the configurable design of its service, FindLearning can create a custom version of its service within a few hours. The new custom service is hosted by FindLearning to let companies avoid any major technology integration projects. All that is need is a link to the new service from the company's intranet or corporate university.
The custom FindLearning service gives companies a standard process that can be communicated to all employees for their use in sourcing learning solutions. Central HR or training, quality control, departments then have a way to track, control and begin reducing the costs of the distributed learning spend taking place across their organization.
Among the features that can be configured as part of the customized FindLearning service are:
Branded interface with the company's logo and color scheme to reflect the "look & feel" of their website. The service can be a seamless part of their intranet or corporate university.
Customized learning request forms to reflect the specific needs of their company, including department expense codes.
Approval processes to support the manager or corporate level sign off desired in sourcing and scheduling processes.
On-line Reports to meet specific needs for, quality control, centrally monitoring and tracking company-wide learning requests, transaction history and learning expenses.
On-line, quality control, Course Catalog to include courses, quality control, that have been strategically sourced, or courses that central HR wants gauge the level of interest in. Employees can sign up for scheduled courses or express interest in unscheduled courses. Authorized managers can request the scheduling additional course events.
Hosted by FindLearning so all you need is a link added to your intranet. There is no need any complicated technology projects.
HR and training directors can use the service to deploy a standard sourcing process across their organization. Once business managers, IT managers and staff across the company are aware of the new, quality control, process, requests submitted through the service are processed accordingly to rules applied to determine if they should be immediately sourced, put through an approval process, or held in queue until similar demand is identified elsewhere in the organization. Once an organization has a better handle on all its training spend, it can more easily determine how to more effectively source its learning needs.
About FindLearning
Information about FindLearning's custom service can be found at http://www.findlearning.com/learn/ls.nsf/menus/cs. FindLearning helps companies source learning solutions for classroom training or e-learning through its network of over 150 qualified training providers. Companies can save the time they typically spend searching for vendors, receiving sales e-mails and calls, attempting sales meeting and qualifying vendors. Companies can reduce their training costs as well by comparing competitive proposals from multiple training, quality control, providers. The learning marketplace contains a large base of highly fragmented vendors of varying size each, quality control, offering different types and quality of learning solutions. FindLearning helps companies navigate this complex landscape quickly and easily., quality control,
For learning solution vendors, FindLearning offers an additional marketing channel to find new training opportunities. FindLearning helps vendors learn about new training opportunites form both centralized HR and training professionals,, quality control, and business and IT managers distributed across organizations.
The FindLearning team has over 20 years of combined experience in the training industry, and has successfully delivered thousands of solution proposals to CEOs, CLOs, HR Executives, training professionals, and business and IT managers at all levels. Our professionals have connected companies with every learning solution imaginable;, quality, quality control, control, from onsite instructor-led, quality control, training, multi-user licenses of CD-ROMS, off-the-shelf e-learning libraries and e-learning course development. FindLearning, quality control, .com was developed and runs on Lotus Domino, and is hosting, quality control, by eApps (formerly Strategic Systems Consultings, Inc.) based out of Norcross, Georgia. For more information, you can contact FindLearning at info@findlearning.com or 888-644-2111.
Showing posts with label service. Show all posts
Showing posts with label service. Show all posts
Sunday, January 10, 2010
Wednesday, December 23, 2009
Brand Empowerment
Author: Mohammad Nawaz
Source: ezinearticles.com
Any new business starting off must focus on creating and maintaining the brand name. The aim should be to create a favourable image of the company and its product, by getting it across to the customers in the most, quality control, appropriate manner, and able to distinguish it as a distinct identity from competing products and services.
The message that you are trying to give to your customers also has an impact on your brand. Each word used in promotional literature, advertisement or even, quality control, conversation must be strategically positioned. Many companies require sales personnel to, quality, quality control, control, stick to a script, which covers all possible questions that customers may ask or enquire. The message should be constructed keeping in mind the relationship the company wishes to build with its customers. It should contain the elements that clearly make the brand, quality control, stand out against its competition.
To maintain a level of customer satisfaction, it is important to maintain a quality communication strength with your own staff members, especially those in customer services. A small business has the benefit of being closely, quality control, connected with its staff, but this is not enough. Being the manager, you should be able to control their actions, words and get your message through efficiently and effectively. Get them to give their suggestions, build plans on how to manage the bridge between production/purchases and the sales department,, quality control, thereby managing stock levels. You should also consider their involvement in decisions regarding managing the brand and creating, quality control, new strategies.
Make your brand, quality control, a customer-oriented product, quality control, or service. A strong and targeted brand goes a long way in building a strong and long-term relationship. Focus on providing a service, satisfying them in a way they can't experience elsewhere. Find out what features do customers value the most, and work on them to improve your brand. Also focus on improving overall quality, price, customer service and efficiency.
Customers are a major influence in making a brand successful. Many of them give valuable advice to help improve quality where possible, and how to increase market share. You should also understand what keeps your customers attached to your brand and what they look forward to. Focus on customer needs, they, quality control, higher the satisfaction level the higher the demand.
Now comes the most important element - consistency and maintenance. It is said that getting a new customer is easy compared to maintaining one. Your intention should be to not only quick sales revenue generation, but also to keep your sales ledger healthy and in good shape. You also need to maintain your standards, your customers expect a commitment of quality and service from your brand; you can convert this, quality control, into a launch pad for your future products and services.
And last but not the least: every product and service has a life cycle. Do not anticipate a prompt return, and certainly do not start making drastic changes in your sales policy or the production/purchases policy. Have patience, and wait for a proper and authentic report regarding the performance of your brand. It is not always possible to strike gold on the first swing. Study the consumer response carefully, and then plan your next move.
Source: ezinearticles.com
Any new business starting off must focus on creating and maintaining the brand name. The aim should be to create a favourable image of the company and its product, by getting it across to the customers in the most, quality control, appropriate manner, and able to distinguish it as a distinct identity from competing products and services.
The message that you are trying to give to your customers also has an impact on your brand. Each word used in promotional literature, advertisement or even, quality control, conversation must be strategically positioned. Many companies require sales personnel to, quality, quality control, control, stick to a script, which covers all possible questions that customers may ask or enquire. The message should be constructed keeping in mind the relationship the company wishes to build with its customers. It should contain the elements that clearly make the brand, quality control, stand out against its competition.
To maintain a level of customer satisfaction, it is important to maintain a quality communication strength with your own staff members, especially those in customer services. A small business has the benefit of being closely, quality control, connected with its staff, but this is not enough. Being the manager, you should be able to control their actions, words and get your message through efficiently and effectively. Get them to give their suggestions, build plans on how to manage the bridge between production/purchases and the sales department,, quality control, thereby managing stock levels. You should also consider their involvement in decisions regarding managing the brand and creating, quality control, new strategies.
Make your brand, quality control, a customer-oriented product, quality control, or service. A strong and targeted brand goes a long way in building a strong and long-term relationship. Focus on providing a service, satisfying them in a way they can't experience elsewhere. Find out what features do customers value the most, and work on them to improve your brand. Also focus on improving overall quality, price, customer service and efficiency.
Customers are a major influence in making a brand successful. Many of them give valuable advice to help improve quality where possible, and how to increase market share. You should also understand what keeps your customers attached to your brand and what they look forward to. Focus on customer needs, they, quality control, higher the satisfaction level the higher the demand.
Now comes the most important element - consistency and maintenance. It is said that getting a new customer is easy compared to maintaining one. Your intention should be to not only quick sales revenue generation, but also to keep your sales ledger healthy and in good shape. You also need to maintain your standards, your customers expect a commitment of quality and service from your brand; you can convert this, quality control, into a launch pad for your future products and services.
And last but not the least: every product and service has a life cycle. Do not anticipate a prompt return, and certainly do not start making drastic changes in your sales policy or the production/purchases policy. Have patience, and wait for a proper and authentic report regarding the performance of your brand. It is not always possible to strike gold on the first swing. Study the consumer response carefully, and then plan your next move.
Mohammad Nawaz has a varied experience in the areas of business services, with a core interest in business and technology consulting. With over 10 years of experience, Nawaz has been working with various local and international IT firms in the areas of client services management, solution design and architecture, financial services and advisory, marketing, business development and project management.
Tuesday, December 1, 2009
Don't Hire A Grump To Deliver Great Customer Service
Author: Larry Galler
Source: articleage.com
How often have you had to endure the ordeal of being served by a grump? It's the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. We've all heard people exclaim clich้s about "exceeding customer expectations" and being, quality control, "customer-centric" but in reality, those statements are often just disappointing window dressing for "business as usual," especially when they employ a grump to be of service to their customers, quality control, .
In order for a company to deliver on its customer service promises, it has to invest in the systemization of the delivery of its products and services, establish policies that reflect the ethos of serving the customer, properly train the people who work with the customers,, quality control, and maintain the culture of being customer-centric for the long term. Exemplary customer service is not just the "project of the month." It is a long term commitment and it starts having policies and culture in place that reflect the mantra, quality control, of delivering outstanding customer service and by not hiring grumps to work with customers.
Please realize that I am not discriminating against grumps. There are many places where grumps are very valued employees, they are usually, quality control, great at quality control and highly technical positions, just not in positions where they have to deal with demanding customers.
While there are sophisticated assessment tools that can be used in the hiring process, the person(s) who interview prospective candidates should also be using some common sense when assessing the qualities of the person interviewing for the job. I call it a "grump elimination test."
Is the, quality control, candidate positive or negative about their life, their previous work experience, and their education? Does the candidate smile easily or is it a fake attempt to appear friendly and helpful? Is this a person you would like to help your customers? If they don't pass the "grump elimination test" don't hire them for sales or customer service positions as the consequences are that you will take happy customers and turn them into grumpy customers, finally into ex-customers… and that will certainly make a grump out of you.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter at http://www.larrygaller, quality control, .com Questions???, quality control, Send an email to larry@larrygaller.com
Source: articleage.com
How often have you had to endure the ordeal of being served by a grump? It's the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. We've all heard people exclaim clich้s about "exceeding customer expectations" and being, quality control, "customer-centric" but in reality, those statements are often just disappointing window dressing for "business as usual," especially when they employ a grump to be of service to their customers, quality control, .
In order for a company to deliver on its customer service promises, it has to invest in the systemization of the delivery of its products and services, establish policies that reflect the ethos of serving the customer, properly train the people who work with the customers,, quality control, and maintain the culture of being customer-centric for the long term. Exemplary customer service is not just the "project of the month." It is a long term commitment and it starts having policies and culture in place that reflect the mantra, quality control, of delivering outstanding customer service and by not hiring grumps to work with customers.
Please realize that I am not discriminating against grumps. There are many places where grumps are very valued employees, they are usually, quality control, great at quality control and highly technical positions, just not in positions where they have to deal with demanding customers.
While there are sophisticated assessment tools that can be used in the hiring process, the person(s) who interview prospective candidates should also be using some common sense when assessing the qualities of the person interviewing for the job. I call it a "grump elimination test."
Is the, quality control, candidate positive or negative about their life, their previous work experience, and their education? Does the candidate smile easily or is it a fake attempt to appear friendly and helpful? Is this a person you would like to help your customers? If they don't pass the "grump elimination test" don't hire them for sales or customer service positions as the consequences are that you will take happy customers and turn them into grumpy customers, finally into ex-customers… and that will certainly make a grump out of you.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter at http://www.larrygaller, quality control, .com Questions???, quality control, Send an email to larry@larrygaller.com
Saturday, September 26, 2009
Pegasystems maps comprehensive new initiative for driving quality improvement through exceptions management
Author: Anonymous
Source: free-articles
Solution previewed at Sibos 2003, SingaporeCAMBRIDGE, Mass October 20, 2003 " Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, smart business process management (BPM) software, today outlined a new corporate backbone application for managing rogue transactions that cost financial institutions an estimated billion dollars per year in wasted overhead expenses, quality control and customer satisfaction. The company will preview and demonstrate components of the new solution at the SWIFT-organised Sibos financial services conference in Singapore,, quality control, October 20-24.The application, built on Pegasystems' J2EE-compliant BPM platform, PegaRULES Process Commander, unifies Pegasystems and third-party software applications on a single platform for managing exceptions " transactions that include errors, disputes, violations, and other non-standard, quality control, operating events " across a company's operations. Now, rather, quality control, than navigating several different systems to find the, quality control, information needed to resolve exceptions, service agents and, quality control, operations personnel can access relevant customer information through the solution's unified platform. The enterprise-wide application is scheduled for launch in early 2004.Pegasystems is a leading supplier of enterprise software to the financial services industry, counting more than 60 percent of the world's leading banks among its customers*. The new initiative is designed to provide senior management with the ability to bridge traditional, quality control, organisational boundaries to help improve operational performance and deliver superior customer service. The application will help provide the critical backbone required for total quality management initiatives such as Six Sigma.Customers have more faith in companies that deal quickly and efficiently with difficult situations, said Henry Ancona, president and COO, Pegasystems. Our goal with this application is no less than to provide senior management with the visibility and control tools they need to help monitor and manage performance and customer relations across the organisation, helping to drive down exceptions while improving customer service and overall quality.According to TowerGroup, a leading financial services research and consulting firm, exceptions are the single largest cause of customer complaints, financial exposure and operational cost for a financial institution. Although they constitute only 1-2 per cent of total transaction volume, they are the most expensive transactions that an institution processes. Exceptions account for approximately ten per cent (or $5 billion) of back-office transaction processing costs. TowerGroup estimates overall back-office IT expenditures by financial services organisations to be over $50, quality control, billion per year. The new Pegasystems solution helps companies improve customer service by providing consistency across multiple lines of business and facilitating the management of tasks so that they are in line with agreed service levels for a product or customer. It also automates exception management tasks that are currently performed manually. Some of these tasks include providing service agents with scripts and correspondence templates to match specific situations, and collecting data for reporting and quality control. The solution creates a layer of business rules that can consolidate the necessary information, quality control, from disparate systems. Unlike systems that, quality control, use hard-coded application logic, the rules layer changes to accommodate new policies and market shifts. This enables companies to focus on customer service, rather than technology.The application's features include:dashboards that track actual individual and group performance against goals, in real-time;functionality, such as service level agreements, that empowers relationship managers and operations managers to drive the service provided to individual customers, across the organisation;customer report cards that offer an enterprise-wide view of the customer's activity;real-time pattern, trend and threshold monitoring to facilitate early, quality control, detection of repetitive exceptions; random and specific work selection for audit and quality review;event-driven surveys to customers and employees;and guided processes for managing customer complaints.-ENDS-About, quality control, Pegasystems Pegasystems Inc. (NASDAQ: PEGA) provides rules-based, smart business process management (BPM) software to large organisations, helping to deliver improved ROI and providing them with the flexibility and agility to respond to changing business needs. With annualised revenues of approximately $100 million and a blue-chip customer base, the company offers applications for, quality control, the financial services, healthcare, insurance and government markets, as well as a cross-industry, quality control, BPM application. Pegasystems is headquartered in Cambridge, Mass., and has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com. For further information contact:Alex CrawshawPirate Communications +44 (0)20 7760 7055alex@piratecomms.comBruce MacDonaldPegasystems Inc.(617) 374-9600, ext. 6491bruce.macdonald@pega.com
Source: free-articles
Solution previewed at Sibos 2003, SingaporeCAMBRIDGE, Mass October 20, 2003 " Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, smart business process management (BPM) software, today outlined a new corporate backbone application for managing rogue transactions that cost financial institutions an estimated billion dollars per year in wasted overhead expenses, quality control and customer satisfaction. The company will preview and demonstrate components of the new solution at the SWIFT-organised Sibos financial services conference in Singapore,, quality control, October 20-24.The application, built on Pegasystems' J2EE-compliant BPM platform, PegaRULES Process Commander, unifies Pegasystems and third-party software applications on a single platform for managing exceptions " transactions that include errors, disputes, violations, and other non-standard, quality control, operating events " across a company's operations. Now, rather, quality control, than navigating several different systems to find the, quality control, information needed to resolve exceptions, service agents and, quality control, operations personnel can access relevant customer information through the solution's unified platform. The enterprise-wide application is scheduled for launch in early 2004.Pegasystems is a leading supplier of enterprise software to the financial services industry, counting more than 60 percent of the world's leading banks among its customers*. The new initiative is designed to provide senior management with the ability to bridge traditional, quality control, organisational boundaries to help improve operational performance and deliver superior customer service. The application will help provide the critical backbone required for total quality management initiatives such as Six Sigma.Customers have more faith in companies that deal quickly and efficiently with difficult situations, said Henry Ancona, president and COO, Pegasystems. Our goal with this application is no less than to provide senior management with the visibility and control tools they need to help monitor and manage performance and customer relations across the organisation, helping to drive down exceptions while improving customer service and overall quality.According to TowerGroup, a leading financial services research and consulting firm, exceptions are the single largest cause of customer complaints, financial exposure and operational cost for a financial institution. Although they constitute only 1-2 per cent of total transaction volume, they are the most expensive transactions that an institution processes. Exceptions account for approximately ten per cent (or $5 billion) of back-office transaction processing costs. TowerGroup estimates overall back-office IT expenditures by financial services organisations to be over $50, quality control, billion per year. The new Pegasystems solution helps companies improve customer service by providing consistency across multiple lines of business and facilitating the management of tasks so that they are in line with agreed service levels for a product or customer. It also automates exception management tasks that are currently performed manually. Some of these tasks include providing service agents with scripts and correspondence templates to match specific situations, and collecting data for reporting and quality control. The solution creates a layer of business rules that can consolidate the necessary information, quality control, from disparate systems. Unlike systems that, quality control, use hard-coded application logic, the rules layer changes to accommodate new policies and market shifts. This enables companies to focus on customer service, rather than technology.The application's features include:dashboards that track actual individual and group performance against goals, in real-time;functionality, such as service level agreements, that empowers relationship managers and operations managers to drive the service provided to individual customers, across the organisation;customer report cards that offer an enterprise-wide view of the customer's activity;real-time pattern, trend and threshold monitoring to facilitate early, quality control, detection of repetitive exceptions; random and specific work selection for audit and quality review;event-driven surveys to customers and employees;and guided processes for managing customer complaints.-ENDS-About, quality control, Pegasystems Pegasystems Inc. (NASDAQ: PEGA) provides rules-based, smart business process management (BPM) software to large organisations, helping to deliver improved ROI and providing them with the flexibility and agility to respond to changing business needs. With annualised revenues of approximately $100 million and a blue-chip customer base, the company offers applications for, quality control, the financial services, healthcare, insurance and government markets, as well as a cross-industry, quality control, BPM application. Pegasystems is headquartered in Cambridge, Mass., and has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com. For further information contact:Alex CrawshawPirate Communications +44 (0)20 7760 7055alex@piratecomms.comBruce MacDonaldPegasystems Inc.(617) 374-9600, ext. 6491bruce.macdonald@pega.com
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