Author: Azfar A Khan
Source: articleage.com
Every agent desires that he should be able to consign best and that whatever he exports be readily adequate to audience in the apple bazaar afterwards any hassle, quality control, . This is accessible alone if he exports superior articles which accept been activated by a reliable class in his own country.
But the catechism charcoal as to how can we be abiding that the after-effects provided by a assertive lab are absolutely authentic? It is this claim of actuality that armament us to access a lab that is accustomed according to the requirements, quality control, of all-embracing standard, ISO 17025.
For exporters, it is a big cephalalgia whether the artefact their audience are exporting comes up to the requirements of the all-embracing standard. Exporters ability accept aswell acquired accurate affidavit for the same, yet the importer would not necessarily accept aplomb, quality control, that the laboratories' certificates, quality control, acquired will be accepted. For his own satisfaction, he may crave the artefact to be activated again. This creates difficulty, delay, and leads to careless added costs.
The across importer, quality control, on his allotment would be safe from all troubles at his end if he trusts the analysis certificates issued in the exporter's country which is the alone alive way larboard for both the, quality control, parties if they use the casework of accustomed laboratories.
A Civic Accreditation Council (NAC) in any country ensures whether the class is competent to undertake the tests; the accessories acclimated was fit for the purpose; the testing methods were appropriate; the agents accomplished the adapted accustomed of competence; adapted annal were kept; and much, abundant, quality control, more!
ISO 17025 is an all-embracing accustomed that spells out accepted requirements for the adequacy of testing and arrangement laboratories, which are 25 in number: 15, quality control, affect to management, while 10 accord to abstruse side. The accustomed contains all such requirements that testing and arrangement laboratories accept to meet. This would be all-important if the laboratories ambition to authenticate that they accomplish a superior system, are technically competent and are able to accomplish technically accurate results. Any class that fulfils these requirements and accepted by the NAC afterwards due, quality control, assessment, would be declared as an accustomed laboratory.
It may be mentioned that afore opting for accreditation, it would be advantageous, quality control, if a Gap Analysis of the lab is agitated out. It's a one or two days' exercise that apprises the administration of the lab as to area, quality control, the lab stands at present and area it should be as far as all-embracing accustomed was concerned. The getting administering the Gap Analysis gets a fair abstraction as to how abundant efforts would be adapted to accompany the lab up to an adequate akin so as to accede with the 25 requirements of ISO 17025.
Now, let's altercate these 25 requirements:
A. Administration Requirements
1. Alignment 2. Administration arrangement 3. Document ascendancy 4. Analysis of requests, tenders and affairs 5. Subcontracting of tests and calibrations 6. Purchasing casework and food 7. Account to the chump 8. Complaints 9. Ascendancy of non-conforming testing and/or arrangement plan 10. Improvement 11. Corrective action 12. Preventive action 13. Ascendancy of annal 14. Centralized audits 15. Administration reviews.
B. Abstruse Requirements
1. Accepted 2. Cadre 3. Adaptation and ecology altitude 4. Analysis & arrangement methods and adjustment validation 5. Accessories, quality, quality control, control, 6. Measurement traceability 7. Sampling 8. Handling of analysis and arrangement items 9. Assuring the superior, quality control, of analysis & arrangement after-effects 10. Reporting the results.
The success of the accreditation affairs mainly depends on how auspiciously it is implemented, quality control, and that depends aloft the calmness of the administration i.e. how abundant committed the top administration is!, quality control, The accomplished action takes a aeon of six months. All the 25 requirements are addressed during this period, laying accent on the afterward, quality control, capital steps:
Main Steps
• An Anterior Lecture. To actualize acquaintance about class accreditation a part of the lab staff, an anterior, quality control, address is delivered and a abrupt, quality control, description of all the clauses is given.
• Preparation of Superior Arrangement Documentation (QSD). The Superior Manual, Superior Procedures (both administration and technical), plan instructions and forms are to be prepared.
• Control of Non-conforming Testing and Arrangement Work. The lab cadre are acquainted as to which all accomplishments would be all-important if a non-conforming analysis and arrangement plan is detected. The albatross for the administration of this non-conforming,, quality control, quality control, plan would be designated.
• Corrective Action. Corrective action becomes all-important if annihilation amiss has happened. This is done through a Corrective Action Request (CAR) form. The accomplishing of such accomplishments is followed through a Corrective Action Log (CAL) anatomy which contains a account of these accomplishments in an abbreviated anatomy for reminding the administration rep of the lab to chase the advance apropos such actions.
• Preventive Action. As against to the Corrective Action, Preventive Action is taken to avert the achievability of any affair traveling wrong.
• Internal Audits. It's a accurate actuality that centralized audits act as a adipose for the superior administration arrangement of a lab. The added a lab is subjected to centralized audits, the added its systems become stable. For administering centralized audits, a accumulation of appropriately called cadre of the lab, say four to six in number, may be accomplished as centralized auditors. The conduct of centralized audits would be a planned action and has to be taken seriously.
• Management reviews, quality, quality control, control, . Through Administration Reviews, we ascendancy the absolute action of superior administration throughout the lab. The administration analysis affairs accept to be abounding by the arch of the alignment or the lab.
• Accommodation and Ecology Conditions. It agency that adaptation and ecology altitude of the lab in which tests and calibrations are conducted should be appropriate.
• Methods. Adapted methods would be acclimated by the lab, finer those methods which accept been appear in international, bounded or civic standards. Latest, accurate copy of the accustomed would be used. The lab shall validate methods area necessary.
• Equipment. The accessories shall be operated by accustomed cadre and would be calibrated afore getting placed into service. The analysis and arrangement accessories shall be safeguarded from adjustments.
• Reporting the Results. The after-effects shall be appear in a analysis address or arrangement affidavit and they will be appear accurately, acutely and actually in accordance with the instructions in the, quality control, analysis or arrangement methods.
• Review of abstracts by Accreditation Body. Once a lab confirms that it is accessible for accreditation to ISO 17025, it approaches one of the accreditation bodies for its assessment. The accreditation physique asks for the abstracts of this lab for accustomed out an absolute check.
• Pre-assessment. The abstracts are arrested by the accreditation physique and beatific aback to the class afterwards check. The credibility / observations fabricated, quality control, by the accreditation physique are bound and accreditation physique is abreast by the lab. Then, the class requests the accreditation physique to conduct a final appraisal of the, quality control, lab.
• Final Assessment. The accreditation, quality control, physique conducts a final appraisal of the lab. If the physique finds that the lab conforms to all the 25 requirements of the accustomed (ISO 17025), it is recommended for final appraisal and the lab is accredited.
Comparison with ISO 9001:2000 A catechism about comes to the apperception of the people: If a class wish to get accreditation, quality control, as per ISO 17025, will it aswell accept to get ISO 9001:2000 certification? The acknowledgment is a big NO! ISO 9001:2000 covers alone administration requirements admitting ISO 17025 covers both administration as able-bodied as abstruse requirements. Hence, if a lab is ISO 17025, it needn't be certified to ISO 9001:2000 as administration requirements are included in ISO 17025.
Benefits
By implementing ISO 17025, afterward allowances would accrue:-
• The processes of the lab would be qualified.
• The agents alive in the lab would be appropriately accomplished and competent.
• An organised centralized analysis affairs will annihilate, quality control, all the bugs in the alive of the laboratory.
• The lab would be using accurate methods.
• The responsibilities and authorities of the cadre in the lab will be acutely allocated.
• As able sampling would be in vogue, there would be no charge of resorting to afresh sampling which will save time, money and efforts.
• As all systems would be streamlined, chump complaints will be bargain and ability will increase.
• By accustomed out accomplishment testing, the audience will accept added aplomb in the after-effects of the lab.
Conclusion. Accreditation, quality control, of the laboratories is an assured claim these days. It is a accept to for the actuality of their results. By using the casework of an accustomed lab, there would be no charge for a applicant to analysis the account afresh in his own country. If a lab is accredited, it agency that it would be using calibrated equipment;, quality control, its methods would be accurate and the superior of tests and calibrations would be maintained. The after-effects would be accurately appear and would be authentic. Regular, quality control, anniversary assessments would accumulate the lab on clue and its ability would be maintained. Last but not the least: the lab would accompany the aristocratic accumulation of the accustomed laboratories of the world!
Showing posts with label management. Show all posts
Showing posts with label management. Show all posts
Sunday, December 13, 2009
Monday, November 9, 2009
Keys to Project Success - Using Audits and Reviews as a Best Project Management Practice
Author: Nick Pangaro
Source: articleage.com
In recent, quality control, years, many companies are putting increased emphasis on project management techniques as a result of lessons learned on past project performance. After experiencing project delays, overruns, missed quality goals, communication barriers, "scope creep", and a general perception of projects being out of control, these companies are scrambling to implement good Project Management practices to prevent these types of problems. As part of these best practices, many companies have established project review and audit programs, periodically reviewing the status of projects and their alignment with individual and corporate goals. While worthwhile, in many cases these reviews and audits are performed by senior managers with either a stake in the project outcome or no real experience and training in project management, quality control, . Several companies have found that these management reviews have not succeeded because senior management and project managers may be speaking a different language and viewing the projects from completely different perspectives.
Audits and reviews require preparation to be fruitful. Pre-defined project review and audit protocols can help focus both the project manager and the reviewer/auditor on the important aspects of the project. Basing these protocols on proven, quality control, philosophies from the Project Management Institute (PMIฎ), the world's foremost authority for the project management profession, can provide great, quality control, insight into the actual status of the project. This provides the opportunity to take actions at the most efficient points in project execution, increasing the probability, quality control, of project success.
We've found that the most effective audits are centered on the project management knowledge areas as defined by PMIฎ, quality control, . We have also found that effective project reviews, quality control, and audits involve much more than just sitting down with the project manager and asking a series of questions. Interviews with project team members, stakeholders, and senior management as well as a thorough review of all project related documentation are just as critical to producing effective results.
Compliance with Project Management Processes
A defined set of project management processes provides consistency in project management methodology across all projects. This facilitates program management, allows for the interchangeability of resources, and increases the probability of project success. Audits should closely, quality control, examine compliance of the project procedures with the enterprise's Project Management Processes. Blind adherence to these procedures, however, without allowance for the specifics of the project, may introduce inefficiencies and stifle the creativity or flexibility, quality, quality control, control, needed to bring a project to a successful conclusion.
Controlling Scope
Scope change, without complimentary adjustments to the project schedule, budget, and objectives, is a the major reason for schedule slippage and project overruns. Adherence to change control procedures is necessary to identify and prevent inappropriate addition of "out of scope" items to the project, and limit scope creep. Audits should target Scope Management as a major factor in overall project performance in order to prevent unnecessarily increasing the project's size without correspondingly increasing the project's value.
Compliance with the Project Charter
The project charter defines in broad terms the project targets and how project success will be measured. It essentially, quality control, serves as the prime focus of all project efforts. Projects can easily get off track by ignoring the project charter, resulting in both schedule and budget problems.
Cost
Project cost impacts all other aspects of the project. Proper estimating and tracking of budgets is essential to controlling costs on a project. Understanding the budgetary state of a project, quality control, can impact all decisions made during project execution and design. Audits should focus on the two most critical aspects of cost control - estimating and tracking. Estimating factors include the methodologies used to determine project costs and cost constraints, resource planning and assumptions made during the estimating process. Tracking factors include the mechanism used to track costs and methodologies used in determining project cost status.
Time
Proper time management is critical to meeting important project deadlines and attaining time-to-market goals. Carefully defining project activities, sequencing them properly, estimating resources and time for each, and developing the schedule are all critical phases of the planning process. Audits and reviews should focus on compliance with time management processes- Were activities defined and sequenced properly? How were estimates determined? And what mechanisms are being used to monitor, quality control, adherence and control the schedule?
Communication
Numerous studies of project performance indicate that communication is the Number 1 problem encountered by project managers; consequently proper communication is vital to, quality control, the success of a project. With this level of importance, audits and reviews should focus heavily on the Project Manager's communications procedures and capabilities, overcoming barriers to communications within the company, and, quality control, the efficiency of mechanisms used for communications - Are stakeholders being kept appraised of the information they need to know for the project to be successful?
Risk
Recognizing and managing risk is critical to project success. Anticipating and planning for risk events increases the probability and impact of positive events,, quality control, and decrease the probability and impact of events adverse to the project. Audits should focus on the project's plans for preventing problems and planning responses to problems that can not be prevented.
Quality
Quality is the key to customer satisfaction, and managing customer expectations is a key to project success. Audits and reviews should focus on your approach to product delivery - is prevention stressed over inspection? Is quality built in or inspected in? Are all members of the team (including management) participants in the quality, quality control, process?, quality control,
Human Resources
Aligning project objectives, quality control, with the goals and motivations of the project team is an important part of the successful completion of any project. Defining and communicating the roles and responsibilities of management, team members and other stakeholders on the project is essential. Project audits should focus on the critical aspects of, quality control, HR management - Is the project properly staffed? Are the team members meshing so the whole, quality control, is greater than the sum of the parts?, quality control, Are the roles of the members, quality control, understood? Are there motivational problems?
With over 25 years experience as a project manager, Nick Pangaro is a certified Project Management Professional and a principal with NE Project Management Consultants (NEPMC), a New England based firm providing project management consulting services to the technology, engineering, and financial services industries. NEPMC's services include project mentoring and leadership, project performance audits, process and procedure development, peer review, portfolio and program management, planning and scope development, and contract project management. More information is provided at http://www.nepmc.com.
Source: articleage.com
In recent, quality control, years, many companies are putting increased emphasis on project management techniques as a result of lessons learned on past project performance. After experiencing project delays, overruns, missed quality goals, communication barriers, "scope creep", and a general perception of projects being out of control, these companies are scrambling to implement good Project Management practices to prevent these types of problems. As part of these best practices, many companies have established project review and audit programs, periodically reviewing the status of projects and their alignment with individual and corporate goals. While worthwhile, in many cases these reviews and audits are performed by senior managers with either a stake in the project outcome or no real experience and training in project management, quality control, . Several companies have found that these management reviews have not succeeded because senior management and project managers may be speaking a different language and viewing the projects from completely different perspectives.
Audits and reviews require preparation to be fruitful. Pre-defined project review and audit protocols can help focus both the project manager and the reviewer/auditor on the important aspects of the project. Basing these protocols on proven, quality control, philosophies from the Project Management Institute (PMIฎ), the world's foremost authority for the project management profession, can provide great, quality control, insight into the actual status of the project. This provides the opportunity to take actions at the most efficient points in project execution, increasing the probability, quality control, of project success.
We've found that the most effective audits are centered on the project management knowledge areas as defined by PMIฎ, quality control, . We have also found that effective project reviews, quality control, and audits involve much more than just sitting down with the project manager and asking a series of questions. Interviews with project team members, stakeholders, and senior management as well as a thorough review of all project related documentation are just as critical to producing effective results.
Compliance with Project Management Processes
A defined set of project management processes provides consistency in project management methodology across all projects. This facilitates program management, allows for the interchangeability of resources, and increases the probability of project success. Audits should closely, quality control, examine compliance of the project procedures with the enterprise's Project Management Processes. Blind adherence to these procedures, however, without allowance for the specifics of the project, may introduce inefficiencies and stifle the creativity or flexibility, quality, quality control, control, needed to bring a project to a successful conclusion.
Controlling Scope
Scope change, without complimentary adjustments to the project schedule, budget, and objectives, is a the major reason for schedule slippage and project overruns. Adherence to change control procedures is necessary to identify and prevent inappropriate addition of "out of scope" items to the project, and limit scope creep. Audits should target Scope Management as a major factor in overall project performance in order to prevent unnecessarily increasing the project's size without correspondingly increasing the project's value.
Compliance with the Project Charter
The project charter defines in broad terms the project targets and how project success will be measured. It essentially, quality control, serves as the prime focus of all project efforts. Projects can easily get off track by ignoring the project charter, resulting in both schedule and budget problems.
Cost
Project cost impacts all other aspects of the project. Proper estimating and tracking of budgets is essential to controlling costs on a project. Understanding the budgetary state of a project, quality control, can impact all decisions made during project execution and design. Audits should focus on the two most critical aspects of cost control - estimating and tracking. Estimating factors include the methodologies used to determine project costs and cost constraints, resource planning and assumptions made during the estimating process. Tracking factors include the mechanism used to track costs and methodologies used in determining project cost status.
Time
Proper time management is critical to meeting important project deadlines and attaining time-to-market goals. Carefully defining project activities, sequencing them properly, estimating resources and time for each, and developing the schedule are all critical phases of the planning process. Audits and reviews should focus on compliance with time management processes- Were activities defined and sequenced properly? How were estimates determined? And what mechanisms are being used to monitor, quality control, adherence and control the schedule?
Communication
Numerous studies of project performance indicate that communication is the Number 1 problem encountered by project managers; consequently proper communication is vital to, quality control, the success of a project. With this level of importance, audits and reviews should focus heavily on the Project Manager's communications procedures and capabilities, overcoming barriers to communications within the company, and, quality control, the efficiency of mechanisms used for communications - Are stakeholders being kept appraised of the information they need to know for the project to be successful?
Risk
Recognizing and managing risk is critical to project success. Anticipating and planning for risk events increases the probability and impact of positive events,, quality control, and decrease the probability and impact of events adverse to the project. Audits should focus on the project's plans for preventing problems and planning responses to problems that can not be prevented.
Quality
Quality is the key to customer satisfaction, and managing customer expectations is a key to project success. Audits and reviews should focus on your approach to product delivery - is prevention stressed over inspection? Is quality built in or inspected in? Are all members of the team (including management) participants in the quality, quality control, process?, quality control,
Human Resources
Aligning project objectives, quality control, with the goals and motivations of the project team is an important part of the successful completion of any project. Defining and communicating the roles and responsibilities of management, team members and other stakeholders on the project is essential. Project audits should focus on the critical aspects of, quality control, HR management - Is the project properly staffed? Are the team members meshing so the whole, quality control, is greater than the sum of the parts?, quality control, Are the roles of the members, quality control, understood? Are there motivational problems?
With over 25 years experience as a project manager, Nick Pangaro is a certified Project Management Professional and a principal with NE Project Management Consultants (NEPMC), a New England based firm providing project management consulting services to the technology, engineering, and financial services industries. NEPMC's services include project mentoring and leadership, project performance audits, process and procedure development, peer review, portfolio and program management, planning and scope development, and contract project management. More information is provided at http://www.nepmc.com.
Tuesday, October 27, 2009
The Management Leader
Author: Gaylen Thornton
Source: ezinearticles.com
Management and leadership, are they the,, quality control, quality control, same or different? The topic has been discussed, debated, and argued over for many years. In the past the terms were used interchangeably in business but in recent years there has developed a clear definition and function for each role.
EM Kelly said, "Remember the difference, quality control, between a boss and a leader; a boss says 'GO!' - a leader says, "Let's go." That is an apt description of the role of a manager, quality control, and leader.
Managers have subordinates and receive authority when the company entrusts them with their management position. By the nature of their roles, the subordinates follow the manager's directives. Managers focus on tactile activities and most times have a more directive, quality control, and controlling approach. This is not a negative trait, being able to organize people to accomplish tasks is an asset to an organization. Managers are paid to get things accomplished and they pass this on, quality control, to those in their charge.
One trait that will help managers to accomplish, quality control, their responsibility is a positive attitude towards those they manage. There is nothing wrong with a pleasant good-natured approach to people and problems. One-reason managers do not use it more often is that under pressure of business people sometimes take themselves to seriously. They start to think about there problems and feelings and forget about others they manage. Another reason managers do not use a positive and pleasant attitude under, quality control, pressure is the myth they believe that a manager must be gruff or grumpy in order to appear firm and decisive and to get things done. The grumpy, gruff, dictator, quality control, manager, quality control, soon loses respect of those he needs to accomplish the work. A manager can be firm and decisive with a smile on their face and a pleasant attitude and be just as convincing once the people learn that the manager means what they say and sticks to it.
Leaders can be organizations managers and have those characteristics but they need an additional set of skills Leaders do not have subordinates, at least not when they are leading. A leader must give up formal authoritarian control when leading because following is always a voluntary activities.
Telling people what to do does not "inspire" people to follow. Leaders appeal to people and show them how to follow and perhaps take risks in situations they, quality control, normally would not do. Excellent leadership skills are innate and therefore harder to learn. One trait that every outstanding leader has is the ability to check, quality control, their ego at the door. They are more concerned with the people they lead and giving them credit for the success and taking the blame when things do not go as planned.
If you think of several of the best leaders you have worked for they all have, quality control, traits in common in addition to giving credit and praise to employees, some of these characteristics are;
Being approachable and easy to talk to always having time for you and listening intently, caring about what was being verbalized.
They rarely became excited or angry at a situation, and they remained positive in the face of adversity and did not let the situation change their outlook.
They showed a consideration for the feelings of the people who worked for them.
Being able to communicate the goals and objective clearly and concisely and obtaining agreement going forward.
Can a manager be a leader or a leader be a manager at the same time? Yes, it is possible for this to happen. Peter Drucker, the outstanding management guru said, "Management is doing things right; leadership is doing the right thing." This tells us that there are two different skill, quality control, sets needed to be both and they must work together. It is possible for an individual to have both, but it is a rare combination blended together. Keep in mind, there is an abundance of manager in business but very few embody the characteristics of a leader.
Source: ezinearticles.com
Management and leadership, are they the,, quality control, quality control, same or different? The topic has been discussed, debated, and argued over for many years. In the past the terms were used interchangeably in business but in recent years there has developed a clear definition and function for each role.
EM Kelly said, "Remember the difference, quality control, between a boss and a leader; a boss says 'GO!' - a leader says, "Let's go." That is an apt description of the role of a manager, quality control, and leader.
Managers have subordinates and receive authority when the company entrusts them with their management position. By the nature of their roles, the subordinates follow the manager's directives. Managers focus on tactile activities and most times have a more directive, quality control, and controlling approach. This is not a negative trait, being able to organize people to accomplish tasks is an asset to an organization. Managers are paid to get things accomplished and they pass this on, quality control, to those in their charge.
One trait that will help managers to accomplish, quality control, their responsibility is a positive attitude towards those they manage. There is nothing wrong with a pleasant good-natured approach to people and problems. One-reason managers do not use it more often is that under pressure of business people sometimes take themselves to seriously. They start to think about there problems and feelings and forget about others they manage. Another reason managers do not use a positive and pleasant attitude under, quality control, pressure is the myth they believe that a manager must be gruff or grumpy in order to appear firm and decisive and to get things done. The grumpy, gruff, dictator, quality control, manager, quality control, soon loses respect of those he needs to accomplish the work. A manager can be firm and decisive with a smile on their face and a pleasant attitude and be just as convincing once the people learn that the manager means what they say and sticks to it.
Leaders can be organizations managers and have those characteristics but they need an additional set of skills Leaders do not have subordinates, at least not when they are leading. A leader must give up formal authoritarian control when leading because following is always a voluntary activities.
Telling people what to do does not "inspire" people to follow. Leaders appeal to people and show them how to follow and perhaps take risks in situations they, quality control, normally would not do. Excellent leadership skills are innate and therefore harder to learn. One trait that every outstanding leader has is the ability to check, quality control, their ego at the door. They are more concerned with the people they lead and giving them credit for the success and taking the blame when things do not go as planned.
If you think of several of the best leaders you have worked for they all have, quality control, traits in common in addition to giving credit and praise to employees, some of these characteristics are;
Being approachable and easy to talk to always having time for you and listening intently, caring about what was being verbalized.
They rarely became excited or angry at a situation, and they remained positive in the face of adversity and did not let the situation change their outlook.
They showed a consideration for the feelings of the people who worked for them.
Being able to communicate the goals and objective clearly and concisely and obtaining agreement going forward.
Can a manager be a leader or a leader be a manager at the same time? Yes, it is possible for this to happen. Peter Drucker, the outstanding management guru said, "Management is doing things right; leadership is doing the right thing." This tells us that there are two different skill, quality control, sets needed to be both and they must work together. It is possible for an individual to have both, but it is a rare combination blended together. Keep in mind, there is an abundance of manager in business but very few embody the characteristics of a leader.
Gaylen is the Director of Sales for Varsity Contractors, a full service facility service provider.
For free information on How to Clean in a Minute write: gthornton@varsitycontractors.com.
Thursday, October 15, 2009
Project Manager Job Description
Author: Barbara Bright
Source: articlesbase.com
Project Manager Dealing With A Stressed Out Boss click here This individual performs all Project Management responsibilities, managing multiple projects concurrently. He/she will be expected to complete cost benefit analyses, prepare and maintain project plans, monitor progress within multiple areas, act as liaison between IT and user departments, and prepare presentations for management. The incumbent will be expected to keep all stakeholders informed, quality control, of developments, quality control, on the projects he/she manages. He/she may also be expected to perform senior business analyst functions, such as writing or overseeing the writing of business requirements and/or, quality control, business and system specifications. He/she will be expected to prepare for and oversee software-testing efforts. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology. Job Secrets Click here Essential Duties and Responsibilities: Plans, directs and coordinates activities in order to ensure project, quality control, goals are accomplished within defined scope, time, and cost constraints. Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing the project, staffing requirements and allotment of resources. Formulates and defines technical scope and objective of the project. Identifies and schedules project deliverables, milestones and required tasks. Coordinates recruitment or assignment of required project personnel and assigns duties. Directs and coordinates tasks of the project to ensure project progress stays on schedule, quality control, and within budget. Establishes procedures for project reporting and documentation. Reviews statuses and modifies schedules as needed. Prepares reports and keeps management informed of project status and related issues. Coordinates and responds to requests for changes from original specifications. Develops business processes that ensure developed application meets all project requirements. Coordinates project tasks with all departments to ensure goals and requirements are met. Develops and maintains technical and project documentation. Develops quality assurance test plans and directs quality assurance testing. Prepares and presents the statement of work and proposals for clients in conjunction, quality control, with account management. Knowledge Skills/Education Requirements Minimum three to,, quality control, quality control, five, quality control, years of business experience working in or with an I.T. organization in system, programming, or project development efforts. Job Listings Experience project managing the full software development life cycle Five to seven years experience in the Project Manager role for multiple projects Four year degree or equivalent work experience Ability to plan, execute and control a project, establishing realistic estimates and reporting metrics Excellent organizational skills with the ability to plan, organize, delegate and control work Demonstrated ability to understand and balance technical issues/solutions with time, cost, and human factors Excellent skills as a communicator and facilitator, both written and oral Ability to lead a group to, quality control, accomplish a common goal Strong negotiation, conflict resolution, and influencing skills Excellent presentation and meeting management skills Strong skills in MS Office, MS Project or an equivalent project management tool, and workflow or data flow diagramming tools. Ability to estimate, plan, track, control costs, and provide status reporting Excellent knowledge of a system development methodology,, quality control, through all of, quality control, its phases and deliverables Ability to assess project risks and exposures; identify options and alternatives, make decisions, and implement corrective actions Demonstrated skills in diplomacy, confidence, persuasiveness, enthusiasm and verbal fluency Ability to promote and build a team atmosphere,, quality control, motivating team members Proven analytical, problem solving, and decision making abilities At least 2 years of Business analysis experience, preferably within the Mortgage Industry Experience in life cycle system testing Automated testing experience is a plus PMP certification is a plus Responsible for the planning and control of resources associated with large, medium and small-scale project efforts Recommend the resources, skill and training needs for the project team members Coordinate and communicate the expectations, assignments, status and plan, quality control, with the project team Provide leadership and direction to the project team, and facilitate conflict resolution and team building Plan, estimate, and control the use of resources Effectively utilize personnel and other resources involved in a project Responsible, quality control, for the execution of project management principles, including: Integrate project management principles with our System Development Methodology, including creating and/or organizing documentation for each phase of software development Perform project planning, prioritization, and time box management Perform project scope and objectives planning and definition, and implement appropriate change management methods and measurements for a project Define activities, tasks and dependencies, develop project schedule, track progress and control time and resource expenditures Perform resource loading/leveling; analyze and recommend resource needs Proactively identify and plan for potential risk, build contingency plans, and take, quality control, action to mitigate risks. Perform communications planning, information distribution, progress reporting, and overall project administration Prepare comprehensive implementation plans Ensure the utilization of appropriate techniques for each project (e.g., prototyping/RAD-Rapid Application Development and JAD-Joint Application Design) Participate in the evaluation and establishment, quality control, of corporate standards for project management, and ensure compliance with departmental policies, procedures, and standards Assist in, or coordinate when appropriate, the evaluation of vendor packages, contract negotiations and maintenance agreements Perform the role of Sr. Business Analyst as described in the duties and responsibilities for that position. Take initiative to proactively identify, quality control, opportunities for system and I.T. departmental improvement Remain current with new technology and industry best practices through training, networking, and personal initiative Provide superior customer, quality control, service to both internal and external customers Additional Skills & Responsibilities
Source: articlesbase.com
Project Manager Dealing With A Stressed Out Boss click here This individual performs all Project Management responsibilities, managing multiple projects concurrently. He/she will be expected to complete cost benefit analyses, prepare and maintain project plans, monitor progress within multiple areas, act as liaison between IT and user departments, and prepare presentations for management. The incumbent will be expected to keep all stakeholders informed, quality control, of developments, quality control, on the projects he/she manages. He/she may also be expected to perform senior business analyst functions, such as writing or overseeing the writing of business requirements and/or, quality control, business and system specifications. He/she will be expected to prepare for and oversee software-testing efforts. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology. Job Secrets Click here Essential Duties and Responsibilities: Plans, directs and coordinates activities in order to ensure project, quality control, goals are accomplished within defined scope, time, and cost constraints. Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing the project, staffing requirements and allotment of resources. Formulates and defines technical scope and objective of the project. Identifies and schedules project deliverables, milestones and required tasks. Coordinates recruitment or assignment of required project personnel and assigns duties. Directs and coordinates tasks of the project to ensure project progress stays on schedule, quality control, and within budget. Establishes procedures for project reporting and documentation. Reviews statuses and modifies schedules as needed. Prepares reports and keeps management informed of project status and related issues. Coordinates and responds to requests for changes from original specifications. Develops business processes that ensure developed application meets all project requirements. Coordinates project tasks with all departments to ensure goals and requirements are met. Develops and maintains technical and project documentation. Develops quality assurance test plans and directs quality assurance testing. Prepares and presents the statement of work and proposals for clients in conjunction, quality control, with account management. Knowledge Skills/Education Requirements Minimum three to,, quality control, quality control, five, quality control, years of business experience working in or with an I.T. organization in system, programming, or project development efforts. Job Listings Experience project managing the full software development life cycle Five to seven years experience in the Project Manager role for multiple projects Four year degree or equivalent work experience Ability to plan, execute and control a project, establishing realistic estimates and reporting metrics Excellent organizational skills with the ability to plan, organize, delegate and control work Demonstrated ability to understand and balance technical issues/solutions with time, cost, and human factors Excellent skills as a communicator and facilitator, both written and oral Ability to lead a group to, quality control, accomplish a common goal Strong negotiation, conflict resolution, and influencing skills Excellent presentation and meeting management skills Strong skills in MS Office, MS Project or an equivalent project management tool, and workflow or data flow diagramming tools. Ability to estimate, plan, track, control costs, and provide status reporting Excellent knowledge of a system development methodology,, quality control, through all of, quality control, its phases and deliverables Ability to assess project risks and exposures; identify options and alternatives, make decisions, and implement corrective actions Demonstrated skills in diplomacy, confidence, persuasiveness, enthusiasm and verbal fluency Ability to promote and build a team atmosphere,, quality control, motivating team members Proven analytical, problem solving, and decision making abilities At least 2 years of Business analysis experience, preferably within the Mortgage Industry Experience in life cycle system testing Automated testing experience is a plus PMP certification is a plus Responsible for the planning and control of resources associated with large, medium and small-scale project efforts Recommend the resources, skill and training needs for the project team members Coordinate and communicate the expectations, assignments, status and plan, quality control, with the project team Provide leadership and direction to the project team, and facilitate conflict resolution and team building Plan, estimate, and control the use of resources Effectively utilize personnel and other resources involved in a project Responsible, quality control, for the execution of project management principles, including: Integrate project management principles with our System Development Methodology, including creating and/or organizing documentation for each phase of software development Perform project planning, prioritization, and time box management Perform project scope and objectives planning and definition, and implement appropriate change management methods and measurements for a project Define activities, tasks and dependencies, develop project schedule, track progress and control time and resource expenditures Perform resource loading/leveling; analyze and recommend resource needs Proactively identify and plan for potential risk, build contingency plans, and take, quality control, action to mitigate risks. Perform communications planning, information distribution, progress reporting, and overall project administration Prepare comprehensive implementation plans Ensure the utilization of appropriate techniques for each project (e.g., prototyping/RAD-Rapid Application Development and JAD-Joint Application Design) Participate in the evaluation and establishment, quality control, of corporate standards for project management, and ensure compliance with departmental policies, procedures, and standards Assist in, or coordinate when appropriate, the evaluation of vendor packages, contract negotiations and maintenance agreements Perform the role of Sr. Business Analyst as described in the duties and responsibilities for that position. Take initiative to proactively identify, quality control, opportunities for system and I.T. departmental improvement Remain current with new technology and industry best practices through training, networking, and personal initiative Provide superior customer, quality control, service to both internal and external customers Additional Skills & Responsibilities
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Dealing With A Stressed Out Boss click here
Saturday, September 26, 2009
Pegasystems maps comprehensive new initiative for driving quality improvement through exceptions management
Author: Anonymous
Source: free-articles
Solution previewed at Sibos 2003, SingaporeCAMBRIDGE, Mass October 20, 2003 " Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, smart business process management (BPM) software, today outlined a new corporate backbone application for managing rogue transactions that cost financial institutions an estimated billion dollars per year in wasted overhead expenses, quality control and customer satisfaction. The company will preview and demonstrate components of the new solution at the SWIFT-organised Sibos financial services conference in Singapore,, quality control, October 20-24.The application, built on Pegasystems' J2EE-compliant BPM platform, PegaRULES Process Commander, unifies Pegasystems and third-party software applications on a single platform for managing exceptions " transactions that include errors, disputes, violations, and other non-standard, quality control, operating events " across a company's operations. Now, rather, quality control, than navigating several different systems to find the, quality control, information needed to resolve exceptions, service agents and, quality control, operations personnel can access relevant customer information through the solution's unified platform. The enterprise-wide application is scheduled for launch in early 2004.Pegasystems is a leading supplier of enterprise software to the financial services industry, counting more than 60 percent of the world's leading banks among its customers*. The new initiative is designed to provide senior management with the ability to bridge traditional, quality control, organisational boundaries to help improve operational performance and deliver superior customer service. The application will help provide the critical backbone required for total quality management initiatives such as Six Sigma.Customers have more faith in companies that deal quickly and efficiently with difficult situations, said Henry Ancona, president and COO, Pegasystems. Our goal with this application is no less than to provide senior management with the visibility and control tools they need to help monitor and manage performance and customer relations across the organisation, helping to drive down exceptions while improving customer service and overall quality.According to TowerGroup, a leading financial services research and consulting firm, exceptions are the single largest cause of customer complaints, financial exposure and operational cost for a financial institution. Although they constitute only 1-2 per cent of total transaction volume, they are the most expensive transactions that an institution processes. Exceptions account for approximately ten per cent (or $5 billion) of back-office transaction processing costs. TowerGroup estimates overall back-office IT expenditures by financial services organisations to be over $50, quality control, billion per year. The new Pegasystems solution helps companies improve customer service by providing consistency across multiple lines of business and facilitating the management of tasks so that they are in line with agreed service levels for a product or customer. It also automates exception management tasks that are currently performed manually. Some of these tasks include providing service agents with scripts and correspondence templates to match specific situations, and collecting data for reporting and quality control. The solution creates a layer of business rules that can consolidate the necessary information, quality control, from disparate systems. Unlike systems that, quality control, use hard-coded application logic, the rules layer changes to accommodate new policies and market shifts. This enables companies to focus on customer service, rather than technology.The application's features include:dashboards that track actual individual and group performance against goals, in real-time;functionality, such as service level agreements, that empowers relationship managers and operations managers to drive the service provided to individual customers, across the organisation;customer report cards that offer an enterprise-wide view of the customer's activity;real-time pattern, trend and threshold monitoring to facilitate early, quality control, detection of repetitive exceptions; random and specific work selection for audit and quality review;event-driven surveys to customers and employees;and guided processes for managing customer complaints.-ENDS-About, quality control, Pegasystems Pegasystems Inc. (NASDAQ: PEGA) provides rules-based, smart business process management (BPM) software to large organisations, helping to deliver improved ROI and providing them with the flexibility and agility to respond to changing business needs. With annualised revenues of approximately $100 million and a blue-chip customer base, the company offers applications for, quality control, the financial services, healthcare, insurance and government markets, as well as a cross-industry, quality control, BPM application. Pegasystems is headquartered in Cambridge, Mass., and has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com. For further information contact:Alex CrawshawPirate Communications +44 (0)20 7760 7055alex@piratecomms.comBruce MacDonaldPegasystems Inc.(617) 374-9600, ext. 6491bruce.macdonald@pega.com
Source: free-articles
Solution previewed at Sibos 2003, SingaporeCAMBRIDGE, Mass October 20, 2003 " Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, smart business process management (BPM) software, today outlined a new corporate backbone application for managing rogue transactions that cost financial institutions an estimated billion dollars per year in wasted overhead expenses, quality control and customer satisfaction. The company will preview and demonstrate components of the new solution at the SWIFT-organised Sibos financial services conference in Singapore,, quality control, October 20-24.The application, built on Pegasystems' J2EE-compliant BPM platform, PegaRULES Process Commander, unifies Pegasystems and third-party software applications on a single platform for managing exceptions " transactions that include errors, disputes, violations, and other non-standard, quality control, operating events " across a company's operations. Now, rather, quality control, than navigating several different systems to find the, quality control, information needed to resolve exceptions, service agents and, quality control, operations personnel can access relevant customer information through the solution's unified platform. The enterprise-wide application is scheduled for launch in early 2004.Pegasystems is a leading supplier of enterprise software to the financial services industry, counting more than 60 percent of the world's leading banks among its customers*. The new initiative is designed to provide senior management with the ability to bridge traditional, quality control, organisational boundaries to help improve operational performance and deliver superior customer service. The application will help provide the critical backbone required for total quality management initiatives such as Six Sigma.Customers have more faith in companies that deal quickly and efficiently with difficult situations, said Henry Ancona, president and COO, Pegasystems. Our goal with this application is no less than to provide senior management with the visibility and control tools they need to help monitor and manage performance and customer relations across the organisation, helping to drive down exceptions while improving customer service and overall quality.According to TowerGroup, a leading financial services research and consulting firm, exceptions are the single largest cause of customer complaints, financial exposure and operational cost for a financial institution. Although they constitute only 1-2 per cent of total transaction volume, they are the most expensive transactions that an institution processes. Exceptions account for approximately ten per cent (or $5 billion) of back-office transaction processing costs. TowerGroup estimates overall back-office IT expenditures by financial services organisations to be over $50, quality control, billion per year. The new Pegasystems solution helps companies improve customer service by providing consistency across multiple lines of business and facilitating the management of tasks so that they are in line with agreed service levels for a product or customer. It also automates exception management tasks that are currently performed manually. Some of these tasks include providing service agents with scripts and correspondence templates to match specific situations, and collecting data for reporting and quality control. The solution creates a layer of business rules that can consolidate the necessary information, quality control, from disparate systems. Unlike systems that, quality control, use hard-coded application logic, the rules layer changes to accommodate new policies and market shifts. This enables companies to focus on customer service, rather than technology.The application's features include:dashboards that track actual individual and group performance against goals, in real-time;functionality, such as service level agreements, that empowers relationship managers and operations managers to drive the service provided to individual customers, across the organisation;customer report cards that offer an enterprise-wide view of the customer's activity;real-time pattern, trend and threshold monitoring to facilitate early, quality control, detection of repetitive exceptions; random and specific work selection for audit and quality review;event-driven surveys to customers and employees;and guided processes for managing customer complaints.-ENDS-About, quality control, Pegasystems Pegasystems Inc. (NASDAQ: PEGA) provides rules-based, smart business process management (BPM) software to large organisations, helping to deliver improved ROI and providing them with the flexibility and agility to respond to changing business needs. With annualised revenues of approximately $100 million and a blue-chip customer base, the company offers applications for, quality control, the financial services, healthcare, insurance and government markets, as well as a cross-industry, quality control, BPM application. Pegasystems is headquartered in Cambridge, Mass., and has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com. For further information contact:Alex CrawshawPirate Communications +44 (0)20 7760 7055alex@piratecomms.comBruce MacDonaldPegasystems Inc.(617) 374-9600, ext. 6491bruce.macdonald@pega.com
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