Author: Larry Galler
Source: articleage.com
How often have you had to endure the ordeal of being served by a grump? It's the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. We've all heard people exclaim clich้s about "exceeding customer expectations" and being, quality control, "customer-centric" but in reality, those statements are often just disappointing window dressing for "business as usual," especially when they employ a grump to be of service to their customers, quality control, .
In order for a company to deliver on its customer service promises, it has to invest in the systemization of the delivery of its products and services, establish policies that reflect the ethos of serving the customer, properly train the people who work with the customers,, quality control, and maintain the culture of being customer-centric for the long term. Exemplary customer service is not just the "project of the month." It is a long term commitment and it starts having policies and culture in place that reflect the mantra, quality control, of delivering outstanding customer service and by not hiring grumps to work with customers.
Please realize that I am not discriminating against grumps. There are many places where grumps are very valued employees, they are usually, quality control, great at quality control and highly technical positions, just not in positions where they have to deal with demanding customers.
While there are sophisticated assessment tools that can be used in the hiring process, the person(s) who interview prospective candidates should also be using some common sense when assessing the qualities of the person interviewing for the job. I call it a "grump elimination test."
Is the, quality control, candidate positive or negative about their life, their previous work experience, and their education? Does the candidate smile easily or is it a fake attempt to appear friendly and helpful? Is this a person you would like to help your customers? If they don't pass the "grump elimination test" don't hire them for sales or customer service positions as the consequences are that you will take happy customers and turn them into grumpy customers, finally into ex-customers… and that will certainly make a grump out of you.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter at http://www.larrygaller, quality control, .com Questions???, quality control, Send an email to larry@larrygaller.com
Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts
Tuesday, December 1, 2009
Wednesday, October 21, 2009
Calex, Developing Power Conversion Solutions Since 1962
Author: Anonymous
Source: free-articles
September 22, 2004 -- Products, Markets, and, quality control, Applications
CALEX is a average akin โ€œhigh techโ€ company. CALEX articles almost 35,000 articles anniversary ages arresting, quality control, about 1,000,000 components. CALEX has over 750 altered, quality control, accepted and custom archive products, quality control, .
DC/DC Converters
These printed ambit lath army articles, quality control, are acclimated in telecommunications, medical instruments and automated ascendancy systems. Input voltages ambit from 3 VDC to 300 VDC. Output voltages ambit from 0.75 VDC to 180VDC. Isolated and non-isolated articles are accessible in both apparent arise and through aperture configurations. Calex aswell offers DIN Rail arise converters for action ascendancy applications. Calex offers both accepted and custom solutions.
Power Food
Encapsulated printed ambit lath army AC to DC ability food with ability levels from 1.5 watts to 10 watts. These are low babble beeline designs and are about acclimated in analytic instruments, medical instruments, automated scales and belief systems.
Signal Conditioners/Instrumentation Modules
Instrumentation amplifiers and added chart modules for conditioning low akin DC signals with appropriate focus on ache cuff arresting conditioning. Calex aswell articles a array of analog I/O modules for Micro PLCs. Input options cover TC, RTD, Ache gage, 0-10V and 4 to 20 mA.
Manufacturing Operations
Calex has accomplishment operations amid in two plants accretion about 25,000 aboveboard feet. One bulb is amid in Concord, California and is acclimated to acquaint new articles and abutment low volume/high mix production. The added bulb amid in Tijuana, Mexico and is committed to top aggregate products. Both plants, quality control, advance the aforementioned assembly accessories and all articles can be congenital at either facility.
8 - SMT Work, quality control, Centers
2 - Solder Paste Screen Systems
2 - Reflow Ovens
2 - Wave Solder Systems
8 - Burn In Racks
8 - Automated Analysis Systems
Both plants are affiliated with a individual ERP arrangement chip through a Wide Area Network (WAN) to optimize account and abate lead-times. Calex supports it's barter with minimized lead-times and adjustable supply schedules to abutment Just in Time (JIT) planning and account control.
Quality Assurance
Calex is ISO 9001:2000 registered and absolutely complies with the superior and believability requirements of accomplishment companies throughout the world. Our 5 Year artefact affirmation is accurate by our Superior Affirmation operations and through the architecture efforts of accomplished ambit designers. Our superior affirmation operations conduct approved centralized superior audits to abutment, quality control, our connected advance charge to our customers, quality control, .
All articles are 100% activated on automated analysis accessories and handled in a changeless safe environment. PPM achievement abstracts is accessible aloft appeal and validates Calex's position as a top superior supplier.
The European Commission has proposed the Restriction of Chancy Substances (ROHS) Directive, akin assertive chancy substances in electrical and cyberbanking articles awash in Europe afterwards January 1, 2006. Calex has implemented a acquiescence plan which is accessible aloft request.
Customers
CALEX serves the high-end, superior oriented, automated market. Our artefact and account acceptability is excellent.
CALEX barter cover abounding industry leaders such as Kodak, IBM, Rockwell, Hewlett Packard, Chevron, Unisys, E.I. Dupont, 3M, United Technologies, Lockheed Martin, Ford Motor, AT&T, Brookhaven National Labs, Gleason Works, Otis Elevator, Chrysler, Hughes, Lawrence Livermore Lab,, quality control, Schlumberger,, quality control, Abbott Labs, General Electric,, quality control, General Motors, Texas Instruments, Michelin Tire, Siemens, and hundreds of added alive users.
CALEX has been exporting articles back 1968. Our articles are currently getting alien to the United Kingdom, France, Canada, Switzerland, Austria, Hungary, Sweden, Holland, Italy, Germany, South Africa, Korea, Israel, Japan, and Taiwan. Exports represent about 10%, quality control, of sales.
Visit Us For More Information: http://www.calex.com
Source: free-articles
September 22, 2004 -- Products, Markets, and, quality control, Applications
CALEX is a average akin โ€œhigh techโ€ company. CALEX articles almost 35,000 articles anniversary ages arresting, quality control, about 1,000,000 components. CALEX has over 750 altered, quality control, accepted and custom archive products, quality control, .
DC/DC Converters
These printed ambit lath army articles, quality control, are acclimated in telecommunications, medical instruments and automated ascendancy systems. Input voltages ambit from 3 VDC to 300 VDC. Output voltages ambit from 0.75 VDC to 180VDC. Isolated and non-isolated articles are accessible in both apparent arise and through aperture configurations. Calex aswell offers DIN Rail arise converters for action ascendancy applications. Calex offers both accepted and custom solutions.
Power Food
Encapsulated printed ambit lath army AC to DC ability food with ability levels from 1.5 watts to 10 watts. These are low babble beeline designs and are about acclimated in analytic instruments, medical instruments, automated scales and belief systems.
Signal Conditioners/Instrumentation Modules
Instrumentation amplifiers and added chart modules for conditioning low akin DC signals with appropriate focus on ache cuff arresting conditioning. Calex aswell articles a array of analog I/O modules for Micro PLCs. Input options cover TC, RTD, Ache gage, 0-10V and 4 to 20 mA.
Manufacturing Operations
Calex has accomplishment operations amid in two plants accretion about 25,000 aboveboard feet. One bulb is amid in Concord, California and is acclimated to acquaint new articles and abutment low volume/high mix production. The added bulb amid in Tijuana, Mexico and is committed to top aggregate products. Both plants, quality control, advance the aforementioned assembly accessories and all articles can be congenital at either facility.
8 - SMT Work, quality control, Centers
2 - Solder Paste Screen Systems
2 - Reflow Ovens
2 - Wave Solder Systems
8 - Burn In Racks
8 - Automated Analysis Systems
Both plants are affiliated with a individual ERP arrangement chip through a Wide Area Network (WAN) to optimize account and abate lead-times. Calex supports it's barter with minimized lead-times and adjustable supply schedules to abutment Just in Time (JIT) planning and account control.
Quality Assurance
Calex is ISO 9001:2000 registered and absolutely complies with the superior and believability requirements of accomplishment companies throughout the world. Our 5 Year artefact affirmation is accurate by our Superior Affirmation operations and through the architecture efforts of accomplished ambit designers. Our superior affirmation operations conduct approved centralized superior audits to abutment, quality control, our connected advance charge to our customers, quality control, .
All articles are 100% activated on automated analysis accessories and handled in a changeless safe environment. PPM achievement abstracts is accessible aloft appeal and validates Calex's position as a top superior supplier.
The European Commission has proposed the Restriction of Chancy Substances (ROHS) Directive, akin assertive chancy substances in electrical and cyberbanking articles awash in Europe afterwards January 1, 2006. Calex has implemented a acquiescence plan which is accessible aloft request.
Customers
CALEX serves the high-end, superior oriented, automated market. Our artefact and account acceptability is excellent.
CALEX barter cover abounding industry leaders such as Kodak, IBM, Rockwell, Hewlett Packard, Chevron, Unisys, E.I. Dupont, 3M, United Technologies, Lockheed Martin, Ford Motor, AT&T, Brookhaven National Labs, Gleason Works, Otis Elevator, Chrysler, Hughes, Lawrence Livermore Lab,, quality control, Schlumberger,, quality control, Abbott Labs, General Electric,, quality control, General Motors, Texas Instruments, Michelin Tire, Siemens, and hundreds of added alive users.
CALEX has been exporting articles back 1968. Our articles are currently getting alien to the United Kingdom, France, Canada, Switzerland, Austria, Hungary, Sweden, Holland, Italy, Germany, South Africa, Korea, Israel, Japan, and Taiwan. Exports represent about 10%, quality control, of sales.
Visit Us For More Information: http://www.calex.com
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