Author: David Rossy
Source: download
The canicule if you could acquisition bags of jobs involving semi-skilled or unskilled plan accept gone. Automation has replaced animal labour, quality control, and taken abroad abundant slices of action which already complex mundane, accepted tasks. Information technology is aswell alpha to yield over in some areas of accomplished and able work, such as superior ascendancy and printing, architecture and administration, quality control, . Transferable or carriageable abilities - abilities which can be acclimatized and shaped to accommodated the requirements of several altered types of job - are acceptable more important.
If your abilities accept become anachronous in a shrinking market, you have to be able to retrain if you are to accomplish in award, quality control, new employment. Progress will not angle still artlessly to board your charge for a job, and there is no Divine Appropriate to application if you are not able to put some accomplishment into it.
You may feel you are too old to apprentice new tricks. The simple accuracy is that bags of humans are advise absolutely this throughout the country, and the opportunities for application or communicable up with absent apprenticeship are accretion all the time. Don't be put off by your age or use this as an excuse: you are never too old to apprentice - it ability just yield you a little longer.
Deciding to address down to amend or aggrandize your abilities is abundantly a amount of adopting the appropriate attitude, but chief absolutely what abilities should be adapted or broadcast has to be researched actual thoroughly, and has a acute allotment to play in your attack, quality control, to acquisition the appropriate job.
If you apperceive your hopes of accepting, quality control, , quality control, aback into your old blazon of application are slim, this is the time to activate putting your approaching into bluff, quality control, focus and to alpha planning with a clearer compassionate of what you are aggravating to achieve. To do this you will charge to body on your past.
Author publishes abounding online writing ambidextrous with jobs, careers, apprenticeship and training.
http://www.careerlog.co.uk
Saturday, December 5, 2009
Friday, December 4, 2009
What is a Black Belt?
Author: Thomas Pyzdek
Source: ezinearticles.com
Who are they and what do they do?
I'm often asked about the term "black belt" as it relates to six sigma. What,, quality control, precisely, is a black belt? Where did the term originate? For that matter,, quality control, where did the term "six sigma" originate? And, while we're on the subject, what's a green belt or master black belt?
Let's start with the term "six, quality control, sigma." In a conversation with Ed Bales of Motorola, quality control, University, I learned that, quality control, Motorola coined the term in 1986. As those who have worked in quality, quality control, for a while know, this term has statistical roots in the technique known as process capability analysis. Prior to the Japanese industrial invasion of U.S. markets, quality practitioners were happy with three sigma quality, which translates to about three errors or defects per 1,000 items for processes in a state of statistical control. Motorola discovered that its processes weren't in statistical control--estimates based on field failure data indicated that Motorola's processes apparently drifted by an average of 1.5 standard deviations. In a conversation with ex-Motorola trainer Mikel Harry, I learned that he considers the Cpk index--which measures short-term process variability under statistical control--worthless. Harry prefers the Ppk index, which measures actual performance, quality control, rather than process capability. (Note that many experts, including me, disagree strongly with Harry on this issue.) In any case, before computing expected process failures,, quality control, Motorola adds this 1.5 standard deviation, quality control, . Thus, when we hear that a six sigma process will produce 3.4 parts-per-million (PPM) failures, we find that this PPM corresponds to the area in the tail beyond 4.5 standard deviations above the mean for a normal distribution.
Motorola also adopted the terms "black belt" and "green belt." For my book The Complete Guide to Six Sigma, I did extensive research into what employers expect of, quality control, people with these titles. Here is a summary of these various responsibilities:
Master black belt--This is the highest level of technical and organizational proficiency. Because master black belts train black belts, they must know everything the black belts know, as well as understand the mathematical theory on which the statistical methods are based. Masters must be able to assist black belts in applying the methods correctly in unusual situations. Whenever possible, statistical training should be conducted only by master black belts. If it's necessary for black belts and green belts to provide training, they should only do so under the guidance of master black belts. Because of the nature of the master's duties, communications and teaching skills should be judged as important as technical competence in selecting candidates.
Black belt--Candidates, quality control, for technical leader (black belt) status are technically oriented individuals held in high regard by their peers. They should be actively involved in the organizational change and development process. Candidates may come from a wide range of disciplines, quality control, and need not be formally trained statisticians or engineers. However, because they are expected to master a wide variety of technical tools in a relatively short period of time, technical leader candidates will probably possess a background in college-level mathematics, the basic tool of quantitative analysis. College-level course work in statistical methods should be a prerequisite.
Six sigma technical leaders work to extract actionable knowledge from an organization's information warehouse. Successful candidates should understand one or more operating systems, spreadsheets, database managers, presentation programs and word processors. As part of their training they will be required to become proficient in the use of one or more advanced statistical analysis software packages.
Green belt--Green belts are six sigma team leaders capable of forming and facilitating six sigma teams and managing six sigma projects from concept to completion. Typically, green-belt training consists of five days of classroom training and is conducted in conjunction with six sigma team projects. Training covers facilitation techniques and meeting management, project management, quality management tools, quality control tools, problem solving, and exploratory data analysis. Usually, six sigma black belts help green belts choose their projects prior to the training, attend training with their green belts and, quality control, assist them with their projects after the training.
Although the martial arts terms described above are common, they are by no means universal. Companies and consulting firms often create their own titles to describe the work done by these technical leaders, quality control, .
Unfortunately, there is no standard describing the body of knowledge people with these titles must master, let alone licensing or certifying credentials. Today, obtaining recognition as a six sigma expert involves little more than plunking down six-digit sums of money, quality control, to attend six sigma training offered by consulting firms. Exactly what these "experts" actually know about the subject is a mystery. However, this is changing with the formation, quality control, of a new quality organization,, quality control, the International Quality Federation (IQF). One of its first activities is the development of a certification program for six sigma black belts. The IQF plans to offer the certification examination online through its Web site at www.iqfnet.org. The IQF does not offer six sigma products or services, so it can focus on the requirements objectively.
Source: ezinearticles.com
Who are they and what do they do?
I'm often asked about the term "black belt" as it relates to six sigma. What,, quality control, precisely, is a black belt? Where did the term originate? For that matter,, quality control, where did the term "six sigma" originate? And, while we're on the subject, what's a green belt or master black belt?
Let's start with the term "six, quality control, sigma." In a conversation with Ed Bales of Motorola, quality control, University, I learned that, quality control, Motorola coined the term in 1986. As those who have worked in quality, quality control, for a while know, this term has statistical roots in the technique known as process capability analysis. Prior to the Japanese industrial invasion of U.S. markets, quality practitioners were happy with three sigma quality, which translates to about three errors or defects per 1,000 items for processes in a state of statistical control. Motorola discovered that its processes weren't in statistical control--estimates based on field failure data indicated that Motorola's processes apparently drifted by an average of 1.5 standard deviations. In a conversation with ex-Motorola trainer Mikel Harry, I learned that he considers the Cpk index--which measures short-term process variability under statistical control--worthless. Harry prefers the Ppk index, which measures actual performance, quality control, rather than process capability. (Note that many experts, including me, disagree strongly with Harry on this issue.) In any case, before computing expected process failures,, quality control, Motorola adds this 1.5 standard deviation, quality control, . Thus, when we hear that a six sigma process will produce 3.4 parts-per-million (PPM) failures, we find that this PPM corresponds to the area in the tail beyond 4.5 standard deviations above the mean for a normal distribution.
Motorola also adopted the terms "black belt" and "green belt." For my book The Complete Guide to Six Sigma, I did extensive research into what employers expect of, quality control, people with these titles. Here is a summary of these various responsibilities:
Master black belt--This is the highest level of technical and organizational proficiency. Because master black belts train black belts, they must know everything the black belts know, as well as understand the mathematical theory on which the statistical methods are based. Masters must be able to assist black belts in applying the methods correctly in unusual situations. Whenever possible, statistical training should be conducted only by master black belts. If it's necessary for black belts and green belts to provide training, they should only do so under the guidance of master black belts. Because of the nature of the master's duties, communications and teaching skills should be judged as important as technical competence in selecting candidates.
Black belt--Candidates, quality control, for technical leader (black belt) status are technically oriented individuals held in high regard by their peers. They should be actively involved in the organizational change and development process. Candidates may come from a wide range of disciplines, quality control, and need not be formally trained statisticians or engineers. However, because they are expected to master a wide variety of technical tools in a relatively short period of time, technical leader candidates will probably possess a background in college-level mathematics, the basic tool of quantitative analysis. College-level course work in statistical methods should be a prerequisite.
Six sigma technical leaders work to extract actionable knowledge from an organization's information warehouse. Successful candidates should understand one or more operating systems, spreadsheets, database managers, presentation programs and word processors. As part of their training they will be required to become proficient in the use of one or more advanced statistical analysis software packages.
Green belt--Green belts are six sigma team leaders capable of forming and facilitating six sigma teams and managing six sigma projects from concept to completion. Typically, green-belt training consists of five days of classroom training and is conducted in conjunction with six sigma team projects. Training covers facilitation techniques and meeting management, project management, quality management tools, quality control tools, problem solving, and exploratory data analysis. Usually, six sigma black belts help green belts choose their projects prior to the training, attend training with their green belts and, quality control, assist them with their projects after the training.
Although the martial arts terms described above are common, they are by no means universal. Companies and consulting firms often create their own titles to describe the work done by these technical leaders, quality control, .
Unfortunately, there is no standard describing the body of knowledge people with these titles must master, let alone licensing or certifying credentials. Today, obtaining recognition as a six sigma expert involves little more than plunking down six-digit sums of money, quality control, to attend six sigma training offered by consulting firms. Exactly what these "experts" actually know about the subject is a mystery. However, this is changing with the formation, quality control, of a new quality organization,, quality control, the International Quality Federation (IQF). One of its first activities is the development of a certification program for six sigma black belts. The IQF plans to offer the certification examination online through its Web site at www.iqfnet.org. The IQF does not offer six sigma products or services, so it can focus on the requirements objectively.
Thomas Pyzdek, and his team of expert associates can help you meet your organization's quality and process improvement goals. Support includes consulting, training, and coaching for your entire team, from executives to the change agents working in the trenches. Pyzdek is Author of numerous books, including The Six Sigma Handbook. He has worked with large and small organizations around the world for over 40 years in industries as diverse as health care, call centers and high tech manufacturing. Pyzdek also offers Six Sigma Training and certification. Training is provided in live, online, or blended formats.
Thursday, December 3, 2009
Hidden Secrets on How to Successfully Rank Higher than Your Competition on Yahoo!
Author: Robert Seberger
Source: free-articles
Hidden Secrets on How to
Successfully Rank Higher than Your
Competition on Yahoo!
By Robert Seberger of
http://www.WebXSuccess.Com
Have you been spending way too much time on the Internet looking for proven strategies to successfully submit your website to Yahoo? Well my friend you can take a nice long deep breath and relax because you have just found the answer.
I am going to quickly take you step by step through the submission process and teach you strategies that no one else knows! Many websites have articles that seem to know what they are talking about but I assure you most still don't have a clue!
Yahoo was the first, quality control, search service on the Internet and remains today the number one in terms of searches and hits per day. A recent analysis of over 35 million unique daily visitors to over 100,000 websites showed 55.81% of search engine referrals came from Yahoo (Alta Vista came second with 11.18% and Excite third with 9.66%).
A good listing, quality control, in Yahoo will often outperform all the remaining search engines and directories put together, quality control, . This is why you should start with your Yahoo listing and devote quality time to it.
There are many companies out there that will promise you a top listing on Yahoo if you pay them to use their, quality control, automated submission service or purchase their software.
Your Yahoo listing is important enough that you will want to do it by hand, personally, rather than leave it up to a piece of software. Besides, Yahoo categories change constantly and these services will not get you listed in the right category.
There are also many so called "experts" who will tell you if you pay them $200 to $1,000 they will personally optimize your website, manually submit your site to Yahoo, and can almost guarantee you top listing! Don't believe them and don't waste your money!
There are company's, quality control, I personally know of that will get you listed "somewhere" on Yahoo but I assure you that getting listed on Yahoo is not difficult and you will receive better results when you follow my simple step by step strategy in this article.
What you need to know about Yahoo is that it is not a search engine but a directory. The listings are placed in the directory by human category editors who visit your website and decide whether or not it is acceptable. This makes it crucial to have your site ready, and appealing.
When you submit all of your information to Yahoo make sure that you fill out their submission forms correctly and EXACTLY the way you want it. What I mean is that you must make sure, quality control, that if you want certain words capitalized, then they must be capitalized on the Yahoo Submission Form.
Let's begin...
Step 1: Inspect your ALL of your Web pages!
Before you even consider submitting to Yahoo, go to your website and look EVERYTHING over and ask yourself the following questions:
1. Is my page finished? Incomplete or Under Construction pages will, quality control, not be listed. If your site is finished, make sure all Under Construction Graphics are removed.
2. Does my site offer quality, useful, original content? Content is the key with Yahoo. Yahoo does not consider themselves 'judges' but instead providers, quality control, of useful resources. The better your content, the better chance you have of being, quality control, listed. You can increase your content by providing new high quality articles and advice, provide free software downloads, or offer special online services and resources.
3. Does my site look nice? Although good design is usually not a requirement, it does help. The better your site looks, the better the directory will feel about adding it. You don't want your web pages to be difficult to read by using improper color combinations such as a black background with dark blue colored fonts, and you don't want you site to look amateurish.
4. Does my site load quickly? Test your site on 28.8 and 56k modems. Make sure all of your web page's load within 10-20 seconds. If you provide rich content (Flash), give users a smaller bandwidth option. A quick way to increase your loading speed is reduce the size of your graphics or the number of graphics you have on each web page.
5. Are any of my links or graphics broken? No directory, especially Yahoo, will list your site if it has ANY broken links or graphics, regardless of the quality of it's content.
6. Do I use as many of my Keywords in my sites hyperlinks as possible? You want to make sure your hyperlinks use the same keywords that you, quality control, will use in your, quality control, Title, Description, and URL because it will significantly increase your relevancy. Instead of using "Articles" as a hyperlink, you can use your keyword such as "Marketing Tactics".
7. Is my site easy to navigate? Make sure your websites navigational interface (hyperlinks to your other web pages) is clear and concise, without a lot of distracting elements.
8. Is my site usable by a wide audience? There have been a lot of great advances in the world of web development, but many of those fall flat, quality control, when it comes to earlier browsers. Make sure, quality control, your web pages work well on either Explorer or Netscape Browser's.
If you answered Yes to all of these questions then half the battle is over! Now you can go to Step 2.
If you answered No, you will most likely not get indexed! You have to realize that Yahoo has human, quality control, editors who will look at EVERY web page on your site. They have absolutely no obligation and even reserve the right not, quality control,, quality control, to list your Website!
So I say again, don't submit your site to Yahoo until it is completely ready and you can answer Yes to all of the above questions.
If you need help in optimizing you web pages then take a look at the Site Starter program ebook at http://www.WebXSuccess.Com. This ebook will teach you how to quickly and, quality control, easily optimize your web pages and make them more effective.
Step 2: Choose, quality control, Two Categories on Yahoo!
Yahoo will allow only your homepage to be listed in two separate categories. What this means, quality control, is that you need to ensure that you pick the two best categories that:
* Best matches your website, products, and services.
* Appears closer to the top in a series of search, quality control, results because when someone does a search on Yahoo, Yahoo returns, quality control, categories first, and then categories with a few major sites in them next.
* Has the least amount of competitors.
Use My Proven Strategy!
Go to www.Yahoo.com yourself and conduct, quality control, searches, quality control, for your Top 5 Competitors. Type in their company names or their URLs, quality control, . You will find that most of them are listed in only two categories.
Open up your favorite Word Processor and then "Cut", quality control, the resulting category URLs from the Yahoo web page and "Paste" them into your Word Processor for later use. Save this File in your Documents titled "YAHOO SUBMISSIONS".
Next, answer these questions:
1. What categories are my competitors listed under?
2. How many total results are listed?
3. What keywords are each of my competitors using in their Title and Description?
Now do a keyword search under each of your Top 3-4 keywords, or keyword combinations, that you expect your prospects/customers will search on, and best describes your website, products, and services.
Once again, Cut and, quality control, Paste the resulting category, quality control, URLs into the same "YAHOO SUBMISSIONS" Document that you created for later use.
Answer the questions again:
1. What categories are my competitors listed under?
2. How many total results are listed?
3. What keywords are each of my competitors using?
Take a look at all of your resulting categories and decide if your prospect will spot a category and click on it first, or if they will scroll down and look for a site that is listed in a category below. Put all of your answers into your "YAHOO SUBMISSIONS" Document, quality control, .
Based on all of the answers, choose the Two Categories where you would like your Website listed and highlight these in BOLD.
The Yahoo Category Editor will most likely put you in the category with other Websites or business like yours. For instance, though you might really want to be in the 'teachers category' because you sell to teachers, you will end up in the textbooks category if that's what you make. But you will definitely want to choose which Two Categories you want to be put into yourself, quality control, and submit these to Yahoo.
Note: If you have a local business or if your site is related to a local city or country, it's a good strategy to choose one of your Categories, quality control, to be in Yahoo's Regional Section. Submit to the Regional Section first at: http://dir.yahoo.com/Regional/. Find your country or city and submit into the appropriate category there.
These directories are much smaller, and usually you can get listed there much faster than the main directory.
Do NOT submit your site to Yahoo's regional category if it has nothing to do with the, quality control, region.
If you don't get listed in the regional category within a month, reevaluate your site. If you get listed, you'll have more leverage to get into the main directory, quality control, . Once you have a listing, you can resubmit elsewhere, and inform them that your site/company has a listing in a regional category.
Step 3: Re-examine your Keywords!
Look again at what keywords your competitors are using and, quality control, decide if they are similar to your keywords or better.
Yahoo, like most engines, indexes words, phrases AND characters. This means if you're searching for "travel," you will also find "traveling" and "travels."
If it will look good, change your keywords using the longest variation of your important keywords. In our "travel" keyword example, the word "travel" is also present in the words "travels" and, quality control, "traveling." With Yahoo, by using the word "traveling" you are assured hits when people search on "travel" OR "traveling." You are, in effect, protecting two keywords for the price of one!
Put your Keywords in your "YAHOO, quality control, SUBMISSIONS" Document that you created earlier.
Step 4: Write your Websites Title!
If you're a commercial site, you won't get added by using a title that just describes the site content and not the company name.
Don't use marketing lingo like, 'We're the best.' If category editors have a choice between a site title like, 'Top quality cars at affordable prices' or 'Tommy's Auto, quality control, Sales,' they will spend more time on the one using the correct title.
Yahoo Category Editors will do everything they can to find the legitimate name of your business. They prefer it if you go by the name you gave your business as a site title. This is why it is important that you buy a Domain Name that will be optimized for Yahoo.
You will want to consider alphabetical superiority if you have control over your company name naming your company a, "d.b.a. (doing business as)" for the purposes of your, quality control, Website to be first in a, quality control, category can result in a tremendous volume of traffic. This is no different than what people have been doing in the phone book for years:
AAACME Xylophone Repair
AAA Auto Parts
There's value in being first, quality control, but only you can determine if this would be ethical or appropriate given, quality control, the type of business or organization you lead, quality control, .
If you are about to build a website to sell a product, quality control, and you haven't really established company or product name yet, consider a name that is alphabetically advantageous. If you are "Zebra Systems" and well known in the, quality control, marketplace as such, you're out of luck.
Renaming your company or product for the purposes of your website will mean that people who know and are simply trying to check for your business hours won't find you.
Now I am going to show you the little know secrets to help you create your websites Title that will greatly increase your relevancy and your ranking on Yahoo.
Make sure your Tile:
* Is your actual Domain Name. Does your, quality control, current Domain Name begin with the letter A, or uses an ASCII Character Symbol such as !, -, #, $, %, &, or + (If not, you will want, quality control, to buy a Domain Name that does because, quality control, I will put you at the head of a category list on Yahoo).
* Contains 3-4 of your Top Keywords. Include important keywords near the beginning, quality control, of the title, preferably as the first word or two.
* Is in all CAPITAL LETTERS because, quality control, capitalized letters and words automatically rank higher than their lower case equivalent.
* Uses one or two high-ranking ASCII Characters to separate words. Such as a Dash "-", Exclamation Point "!", or a Plus, quality control, Sign "+".
* Does not exceed 40 characters and contain no marketing hype such as "we're the best"!
For Example: If the name of your company is Ray's Web Graphics with your Primary Domain Name being www.RaysWebGraphics.Com, but your Top Keywords are Free, Graphics, and High Quality then...
Obtain the Domain Name of "A+FREE-HIGH-QUALITY-GRAPHICS.Com" from www.DirectNic.Com for only $15.00 and use this Domain Name as your Primary Domain Name to your website. Then replace Ray's Web Graphics on all of your web pages to "A+FREE-HIGH-QUALITY-GRAPHICS.Com".
You can still use www.RaysWebGraphics, quality control, .Com as a Secondary, quality control, Domain Name. So whether potential, quality control, customers who found you on Yahoo type in www.A+FREE-HIGH-QUALITY-GRAPHICS.Com or your current customers type in www.RaysWebGraphics, quality control, .Com, they will still all end up at your websites, quality control, homepage.
Using www.A+FREE-HIGH-QUALITY-GRAPHICS.Com will automatically give you a higher placement on Yahoo!
It is, quality control, important that your legitimate business name and Primary Domain Name is www.A+FREE-HIGH-QUALITY-GRAPHICS.Com, and the Yahoo category editor see's this same name used on your web pages, and then Yahoo will have to accept it. So long as the name appears to be used in trade throughout your website with the ASCII character, category editors won't have a problem with it.
Think about what you want your Primary Domain Name to be that will rank high on Yahoo and when you decide on the best one, type it into your "YAHOO SUBMISSIONS" Document.
Step 5: Write your Websites Description!
Your websites description is very important because this, quality control, is what will be displayed to people when they are looking through the Yahoo Search Results. Here are my secret techniques you should employ when creating your site's description.
Your description must:
* Be under 25 words or 200 characters including spaces. If your description is at 26 or 28 words then use a "-" between words so that you can to reduce your word count. Such as HIGH-QUALITY-GRAPHICS, etc. Use this sparingly; you don't want more than 4 words with spaces between them.
* Begin with your Top 3-4 Keywords and they must be CAPITALIZED. Fill in as many other keywords as possible. Capital letters rank higher than non-capitalized letters. "MORTGAGE" will rank higher than its lowercase equivalent, "mortgage." Yahoo specifically asks you not to use text in all caps in your entire site description, but you can at least capitalize the first Three to Four Keywords.
* Contain no ad copy or anything that smacks of marketing hype and be well written with just the facts.
* Avoid any stop words, like "the" or "and" and so on.
Yahoo does rank sites alphabetically within categories - this I know for certain. What you may not know is that when Yahoo, quality control, returns matches for Keyword Searches, after the categories are returned, Yahoo returns Websites within each category, and only the sites within those categories that are most Relevant to the Keyword Search.
This means that Yahoo looks at the prominence and frequency of keywords in your site title, description and URL.
Step 6: Submit your Website to Yahoo!
If, quality control, your website sells any products or services, then you must pay Yahoo $199 along with your submission and your site will be looked at, quality control, within a week., quality control, This is their Business Express Service and even though it might be a lot of money to pay it will be more than worth it when you consider all of the traffic you will receive.
You can find out more about Business Express at http://www.yahoo.com/info/suggest/busexpress.html. Go to Yahoo and click until you find your pre-determined category and then look for the "Add URL" button from the top of this section's page.
You will be presented with a series of questions, quality control, about your site, specifically the site's URL, what you would like the site to be titled, and a site description. You will also be asked to suggest another category where your Web site should be listed. Input your second choice in that field.
I stress again the importance of entering if your information EXACTLY the way it is supposed to, quality control, be. Make sure that your Domain Name is typed in using all Capital letters, your keywords, quality control, in your Title and Description are Capitalized the way they should be including any dashes, exclamation, quality control, points, or other ASCII Characters, etc. If you make one mistake you're in trouble.
You can request Yahoo to make some changes or correct any errors you may have made but don't count on this! It is much better to get it right the first time.
You will be informed via e-mail, quality control, if your site is listed. You will not be informed if it is rejected. That's why we recommend that you play the six-month rule. If you haven't heard from them by six months, it's probably a good idea to reevaluate the site and resubmit.
Do not resubmit your site again, as is. It wasn't accepted for a reason the first time, and most likely won't be accepted the second time for, quality control, the same reason.
If you don't make it in, ask yourself the same questions at the beginning of this article and follow the steps. Only this time change the wording to 'how can I improve on each one'. Once, quality control, your site has been reevaluated and improved, submit it again.
SPECIAL NOTE: Some Websites that contain timely news or information can sometimes get indexed very quickly -if you ask for it! For instance, Yahoo has a "very specialized, quality control, movie surfer" who specializes in getting movie sites listed as quickly as necessary for release dates.
If you are promoting an event, quality control, or some product with an expiration date and you must get your site listed quickly, you should consider contacting Yahoo and seeing if they will help. The Yahoo staff is awesome and are very committed to making Yahoo a terrific, quality control, product. They will help you if they can.
Step 7: Check to see if you're listed in Yahoo!
Go to http://www.yahoo.com and search on your domain name. Simply type your domain into the search screen, http://www.yourcompany.com
Then, search for categories that you would list yourself under and review the category for your site.
If you don't get listed after 2 weeks then try improving your site and submitting it again, quality control, . Or, call Yahoo's Listing Service Line at 408-731-3333 and speak to someone or leave a message asking why you weren't listed.
Contact Yahoo
Yahoo, Inc.
3400 Central Expressway #201
Santa Clara, CA 95051
Telephone: 408-731-3300
Fax: 408-731-3301
www.yahoo.com/info (has current e-mail addresses)
Step 8: Increase Your, quality control, Link Popularity!
Now that you are in the Yahoo Directory, you will definitely need to increase your, quality control, Link Popularity.
Top directories like Yahoo, LookSmart, Open Directory, NBCi, as well as the major Search Engines such as Google, Excite, AltaVista and others now rank web pages, quality control, based on their Link Popularity.
Link Popularity is determined by how many other websites on the Internet have Hyper-Links to your website. The more websites are linked to your site, the higher your website will be ranked!
I have discovered the best methods of increasing your websites Link Popularity that will save you a lot of time and money. These proven strategies can be found in my latest article titled: 16 Proven Methods to Increase Your Link Popularity. Come and take a look!
If you would like to have more specialized step-by-step information on submitting to other high quality directories such as LookSmart, Open Directory, and Inktomi, then come to http://www.WebXSuccess.Com and discover how easy it is when you use the proven strategies in my Site Starter Program ebook!
Source: free-articles
Hidden Secrets on How to
Successfully Rank Higher than Your
Competition on Yahoo!
By Robert Seberger of
http://www.WebXSuccess.Com
Have you been spending way too much time on the Internet looking for proven strategies to successfully submit your website to Yahoo? Well my friend you can take a nice long deep breath and relax because you have just found the answer.
I am going to quickly take you step by step through the submission process and teach you strategies that no one else knows! Many websites have articles that seem to know what they are talking about but I assure you most still don't have a clue!
Yahoo was the first, quality control, search service on the Internet and remains today the number one in terms of searches and hits per day. A recent analysis of over 35 million unique daily visitors to over 100,000 websites showed 55.81% of search engine referrals came from Yahoo (Alta Vista came second with 11.18% and Excite third with 9.66%).
A good listing, quality control, in Yahoo will often outperform all the remaining search engines and directories put together, quality control, . This is why you should start with your Yahoo listing and devote quality time to it.
There are many companies out there that will promise you a top listing on Yahoo if you pay them to use their, quality control, automated submission service or purchase their software.
Your Yahoo listing is important enough that you will want to do it by hand, personally, rather than leave it up to a piece of software. Besides, Yahoo categories change constantly and these services will not get you listed in the right category.
There are also many so called "experts" who will tell you if you pay them $200 to $1,000 they will personally optimize your website, manually submit your site to Yahoo, and can almost guarantee you top listing! Don't believe them and don't waste your money!
There are company's, quality control, I personally know of that will get you listed "somewhere" on Yahoo but I assure you that getting listed on Yahoo is not difficult and you will receive better results when you follow my simple step by step strategy in this article.
What you need to know about Yahoo is that it is not a search engine but a directory. The listings are placed in the directory by human category editors who visit your website and decide whether or not it is acceptable. This makes it crucial to have your site ready, and appealing.
When you submit all of your information to Yahoo make sure that you fill out their submission forms correctly and EXACTLY the way you want it. What I mean is that you must make sure, quality control, that if you want certain words capitalized, then they must be capitalized on the Yahoo Submission Form.
Let's begin...
Step 1: Inspect your ALL of your Web pages!
Before you even consider submitting to Yahoo, go to your website and look EVERYTHING over and ask yourself the following questions:
1. Is my page finished? Incomplete or Under Construction pages will, quality control, not be listed. If your site is finished, make sure all Under Construction Graphics are removed.
2. Does my site offer quality, useful, original content? Content is the key with Yahoo. Yahoo does not consider themselves 'judges' but instead providers, quality control, of useful resources. The better your content, the better chance you have of being, quality control, listed. You can increase your content by providing new high quality articles and advice, provide free software downloads, or offer special online services and resources.
3. Does my site look nice? Although good design is usually not a requirement, it does help. The better your site looks, the better the directory will feel about adding it. You don't want your web pages to be difficult to read by using improper color combinations such as a black background with dark blue colored fonts, and you don't want you site to look amateurish.
4. Does my site load quickly? Test your site on 28.8 and 56k modems. Make sure all of your web page's load within 10-20 seconds. If you provide rich content (Flash), give users a smaller bandwidth option. A quick way to increase your loading speed is reduce the size of your graphics or the number of graphics you have on each web page.
5. Are any of my links or graphics broken? No directory, especially Yahoo, will list your site if it has ANY broken links or graphics, regardless of the quality of it's content.
6. Do I use as many of my Keywords in my sites hyperlinks as possible? You want to make sure your hyperlinks use the same keywords that you, quality control, will use in your, quality control, Title, Description, and URL because it will significantly increase your relevancy. Instead of using "Articles" as a hyperlink, you can use your keyword such as "Marketing Tactics".
7. Is my site easy to navigate? Make sure your websites navigational interface (hyperlinks to your other web pages) is clear and concise, without a lot of distracting elements.
8. Is my site usable by a wide audience? There have been a lot of great advances in the world of web development, but many of those fall flat, quality control, when it comes to earlier browsers. Make sure, quality control, your web pages work well on either Explorer or Netscape Browser's.
If you answered Yes to all of these questions then half the battle is over! Now you can go to Step 2.
If you answered No, you will most likely not get indexed! You have to realize that Yahoo has human, quality control, editors who will look at EVERY web page on your site. They have absolutely no obligation and even reserve the right not, quality control,, quality control, to list your Website!
So I say again, don't submit your site to Yahoo until it is completely ready and you can answer Yes to all of the above questions.
If you need help in optimizing you web pages then take a look at the Site Starter program ebook at http://www.WebXSuccess.Com. This ebook will teach you how to quickly and, quality control, easily optimize your web pages and make them more effective.
Step 2: Choose, quality control, Two Categories on Yahoo!
Yahoo will allow only your homepage to be listed in two separate categories. What this means, quality control, is that you need to ensure that you pick the two best categories that:
* Best matches your website, products, and services.
* Appears closer to the top in a series of search, quality control, results because when someone does a search on Yahoo, Yahoo returns, quality control, categories first, and then categories with a few major sites in them next.
* Has the least amount of competitors.
Use My Proven Strategy!
Go to www.Yahoo.com yourself and conduct, quality control, searches, quality control, for your Top 5 Competitors. Type in their company names or their URLs, quality control, . You will find that most of them are listed in only two categories.
Open up your favorite Word Processor and then "Cut", quality control, the resulting category URLs from the Yahoo web page and "Paste" them into your Word Processor for later use. Save this File in your Documents titled "YAHOO SUBMISSIONS".
Next, answer these questions:
1. What categories are my competitors listed under?
2. How many total results are listed?
3. What keywords are each of my competitors using in their Title and Description?
Now do a keyword search under each of your Top 3-4 keywords, or keyword combinations, that you expect your prospects/customers will search on, and best describes your website, products, and services.
Once again, Cut and, quality control, Paste the resulting category, quality control, URLs into the same "YAHOO SUBMISSIONS" Document that you created for later use.
Answer the questions again:
1. What categories are my competitors listed under?
2. How many total results are listed?
3. What keywords are each of my competitors using?
Take a look at all of your resulting categories and decide if your prospect will spot a category and click on it first, or if they will scroll down and look for a site that is listed in a category below. Put all of your answers into your "YAHOO SUBMISSIONS" Document, quality control, .
Based on all of the answers, choose the Two Categories where you would like your Website listed and highlight these in BOLD.
The Yahoo Category Editor will most likely put you in the category with other Websites or business like yours. For instance, though you might really want to be in the 'teachers category' because you sell to teachers, you will end up in the textbooks category if that's what you make. But you will definitely want to choose which Two Categories you want to be put into yourself, quality control, and submit these to Yahoo.
Note: If you have a local business or if your site is related to a local city or country, it's a good strategy to choose one of your Categories, quality control, to be in Yahoo's Regional Section. Submit to the Regional Section first at: http://dir.yahoo.com/Regional/. Find your country or city and submit into the appropriate category there.
These directories are much smaller, and usually you can get listed there much faster than the main directory.
Do NOT submit your site to Yahoo's regional category if it has nothing to do with the, quality control, region.
If you don't get listed in the regional category within a month, reevaluate your site. If you get listed, you'll have more leverage to get into the main directory, quality control, . Once you have a listing, you can resubmit elsewhere, and inform them that your site/company has a listing in a regional category.
Step 3: Re-examine your Keywords!
Look again at what keywords your competitors are using and, quality control, decide if they are similar to your keywords or better.
Yahoo, like most engines, indexes words, phrases AND characters. This means if you're searching for "travel," you will also find "traveling" and "travels."
If it will look good, change your keywords using the longest variation of your important keywords. In our "travel" keyword example, the word "travel" is also present in the words "travels" and, quality control, "traveling." With Yahoo, by using the word "traveling" you are assured hits when people search on "travel" OR "traveling." You are, in effect, protecting two keywords for the price of one!
Put your Keywords in your "YAHOO, quality control, SUBMISSIONS" Document that you created earlier.
Step 4: Write your Websites Title!
If you're a commercial site, you won't get added by using a title that just describes the site content and not the company name.
Don't use marketing lingo like, 'We're the best.' If category editors have a choice between a site title like, 'Top quality cars at affordable prices' or 'Tommy's Auto, quality control, Sales,' they will spend more time on the one using the correct title.
Yahoo Category Editors will do everything they can to find the legitimate name of your business. They prefer it if you go by the name you gave your business as a site title. This is why it is important that you buy a Domain Name that will be optimized for Yahoo.
You will want to consider alphabetical superiority if you have control over your company name naming your company a, "d.b.a. (doing business as)" for the purposes of your, quality control, Website to be first in a, quality control, category can result in a tremendous volume of traffic. This is no different than what people have been doing in the phone book for years:
AAACME Xylophone Repair
AAA Auto Parts
There's value in being first, quality control, but only you can determine if this would be ethical or appropriate given, quality control, the type of business or organization you lead, quality control, .
If you are about to build a website to sell a product, quality control, and you haven't really established company or product name yet, consider a name that is alphabetically advantageous. If you are "Zebra Systems" and well known in the, quality control, marketplace as such, you're out of luck.
Renaming your company or product for the purposes of your website will mean that people who know and are simply trying to check for your business hours won't find you.
Now I am going to show you the little know secrets to help you create your websites Title that will greatly increase your relevancy and your ranking on Yahoo.
Make sure your Tile:
* Is your actual Domain Name. Does your, quality control, current Domain Name begin with the letter A, or uses an ASCII Character Symbol such as !, -, #, $, %, &, or + (If not, you will want, quality control, to buy a Domain Name that does because, quality control, I will put you at the head of a category list on Yahoo).
* Contains 3-4 of your Top Keywords. Include important keywords near the beginning, quality control, of the title, preferably as the first word or two.
* Is in all CAPITAL LETTERS because, quality control, capitalized letters and words automatically rank higher than their lower case equivalent.
* Uses one or two high-ranking ASCII Characters to separate words. Such as a Dash "-", Exclamation Point "!", or a Plus, quality control, Sign "+".
* Does not exceed 40 characters and contain no marketing hype such as "we're the best"!
For Example: If the name of your company is Ray's Web Graphics with your Primary Domain Name being www.RaysWebGraphics.Com, but your Top Keywords are Free, Graphics, and High Quality then...
Obtain the Domain Name of "A+FREE-HIGH-QUALITY-GRAPHICS.Com" from www.DirectNic.Com for only $15.00 and use this Domain Name as your Primary Domain Name to your website. Then replace Ray's Web Graphics on all of your web pages to "A+FREE-HIGH-QUALITY-GRAPHICS.Com".
You can still use www.RaysWebGraphics, quality control, .Com as a Secondary, quality control, Domain Name. So whether potential, quality control, customers who found you on Yahoo type in www.A+FREE-HIGH-QUALITY-GRAPHICS.Com or your current customers type in www.RaysWebGraphics, quality control, .Com, they will still all end up at your websites, quality control, homepage.
Using www.A+FREE-HIGH-QUALITY-GRAPHICS.Com will automatically give you a higher placement on Yahoo!
It is, quality control, important that your legitimate business name and Primary Domain Name is www.A+FREE-HIGH-QUALITY-GRAPHICS.Com, and the Yahoo category editor see's this same name used on your web pages, and then Yahoo will have to accept it. So long as the name appears to be used in trade throughout your website with the ASCII character, category editors won't have a problem with it.
Think about what you want your Primary Domain Name to be that will rank high on Yahoo and when you decide on the best one, type it into your "YAHOO SUBMISSIONS" Document.
Step 5: Write your Websites Description!
Your websites description is very important because this, quality control, is what will be displayed to people when they are looking through the Yahoo Search Results. Here are my secret techniques you should employ when creating your site's description.
Your description must:
* Be under 25 words or 200 characters including spaces. If your description is at 26 or 28 words then use a "-" between words so that you can to reduce your word count. Such as HIGH-QUALITY-GRAPHICS, etc. Use this sparingly; you don't want more than 4 words with spaces between them.
* Begin with your Top 3-4 Keywords and they must be CAPITALIZED. Fill in as many other keywords as possible. Capital letters rank higher than non-capitalized letters. "MORTGAGE" will rank higher than its lowercase equivalent, "mortgage." Yahoo specifically asks you not to use text in all caps in your entire site description, but you can at least capitalize the first Three to Four Keywords.
* Contain no ad copy or anything that smacks of marketing hype and be well written with just the facts.
* Avoid any stop words, like "the" or "and" and so on.
Yahoo does rank sites alphabetically within categories - this I know for certain. What you may not know is that when Yahoo, quality control, returns matches for Keyword Searches, after the categories are returned, Yahoo returns Websites within each category, and only the sites within those categories that are most Relevant to the Keyword Search.
This means that Yahoo looks at the prominence and frequency of keywords in your site title, description and URL.
Step 6: Submit your Website to Yahoo!
If, quality control, your website sells any products or services, then you must pay Yahoo $199 along with your submission and your site will be looked at, quality control, within a week., quality control, This is their Business Express Service and even though it might be a lot of money to pay it will be more than worth it when you consider all of the traffic you will receive.
You can find out more about Business Express at http://www.yahoo.com/info/suggest/busexpress.html. Go to Yahoo and click until you find your pre-determined category and then look for the "Add URL" button from the top of this section's page.
You will be presented with a series of questions, quality control, about your site, specifically the site's URL, what you would like the site to be titled, and a site description. You will also be asked to suggest another category where your Web site should be listed. Input your second choice in that field.
I stress again the importance of entering if your information EXACTLY the way it is supposed to, quality control, be. Make sure that your Domain Name is typed in using all Capital letters, your keywords, quality control, in your Title and Description are Capitalized the way they should be including any dashes, exclamation, quality control, points, or other ASCII Characters, etc. If you make one mistake you're in trouble.
You can request Yahoo to make some changes or correct any errors you may have made but don't count on this! It is much better to get it right the first time.
You will be informed via e-mail, quality control, if your site is listed. You will not be informed if it is rejected. That's why we recommend that you play the six-month rule. If you haven't heard from them by six months, it's probably a good idea to reevaluate the site and resubmit.
Do not resubmit your site again, as is. It wasn't accepted for a reason the first time, and most likely won't be accepted the second time for, quality control, the same reason.
If you don't make it in, ask yourself the same questions at the beginning of this article and follow the steps. Only this time change the wording to 'how can I improve on each one'. Once, quality control, your site has been reevaluated and improved, submit it again.
SPECIAL NOTE: Some Websites that contain timely news or information can sometimes get indexed very quickly -if you ask for it! For instance, Yahoo has a "very specialized, quality control, movie surfer" who specializes in getting movie sites listed as quickly as necessary for release dates.
If you are promoting an event, quality control, or some product with an expiration date and you must get your site listed quickly, you should consider contacting Yahoo and seeing if they will help. The Yahoo staff is awesome and are very committed to making Yahoo a terrific, quality control, product. They will help you if they can.
Step 7: Check to see if you're listed in Yahoo!
Go to http://www.yahoo.com and search on your domain name. Simply type your domain into the search screen, http://www.yourcompany.com
Then, search for categories that you would list yourself under and review the category for your site.
If you don't get listed after 2 weeks then try improving your site and submitting it again, quality control, . Or, call Yahoo's Listing Service Line at 408-731-3333 and speak to someone or leave a message asking why you weren't listed.
Contact Yahoo
Yahoo, Inc.
3400 Central Expressway #201
Santa Clara, CA 95051
Telephone: 408-731-3300
Fax: 408-731-3301
www.yahoo.com/info (has current e-mail addresses)
Step 8: Increase Your, quality control, Link Popularity!
Now that you are in the Yahoo Directory, you will definitely need to increase your, quality control, Link Popularity.
Top directories like Yahoo, LookSmart, Open Directory, NBCi, as well as the major Search Engines such as Google, Excite, AltaVista and others now rank web pages, quality control, based on their Link Popularity.
Link Popularity is determined by how many other websites on the Internet have Hyper-Links to your website. The more websites are linked to your site, the higher your website will be ranked!
I have discovered the best methods of increasing your websites Link Popularity that will save you a lot of time and money. These proven strategies can be found in my latest article titled: 16 Proven Methods to Increase Your Link Popularity. Come and take a look!
If you would like to have more specialized step-by-step information on submitting to other high quality directories such as LookSmart, Open Directory, and Inktomi, then come to http://www.WebXSuccess.Com and discover how easy it is when you use the proven strategies in my Site Starter Program ebook!
Automatic Call Distribution and What it Can Do For Your Business
Author: David Harlow
Source: ezinearticles.com
Inside sales operations absorb a a lot of of their time calling people, at atomic that's what they should, quality control, be doing. These outbound, quality,, quality control, quality control, control,, quality control, calls are generally what accept the alone greatest bulk of a sales representative's time. Entering calls are usually added admired than the alone outbound calls because they can represent absolute, quality control, audience or those contacts who are actively gluttonous out a company's artefact or service.
There are telephony software solutions that access the ability of accepting these entering calls behindhand of whether an central sales business uses centralized agents or if those agents plan remotely. One of these solutions is ACD, or Automatic Alarm Distribution. The purpose of this telephony apparatus is not alone to acquiesce sales agents to accept entering calls, but aswell to avenue those calls to the appropriate cadre automatically.
ACD alarm acquisition works able-bodied in aggregate with, quality control, assessment chargeless buzz numbers. Managers of the arrangement can authorize which assessment chargeless numbers should be answered by which sales representatives. This can be bent by which geographic area the assessment chargeless bulk is advertised in, by which administration that assessment chargeless bulk is associated with, or any added delineation. By automatically acquisition calls based on which sales agents can best responds instantly improves chump relations. In the accident that there are no appointed sales reps that alarm is not dropped. Instead, the Automatic Alarm Distribution arrangement can be directed to avenue that admission alarm to a fail-over number. This fail-over bulk could be annihilation from the accepted appointment band to articulation messaging systems. ACD could even avenue the alarm through to one of the agents' claimed corpuscle phones. There is no charge for any entering alarm to be changing or alone if using ACD alarm routing.
This telephony band-aid generally offers abounding, quality control, superior ascendancy features. Usually this includes the advantage to almanac calls getting completed. These recordings can be stored forth with every, quality control, added bit of abstracts associated with a accurate caller. These calls can be retrieved and played aback if anytime the charge arises.
All of this makes it faster and easier to affix admission calls to the appropriate people. By abbreviating chump delay time ACD raises chump satisfaction. If this is affiliated to an outbound dialer all agents that accept entering calls can aswell be actively authoritative outbound calls. ACD removes the slow, down times that can action in a business day, breeding the greatest bulk of calls fabricated and sales closed.
Source: ezinearticles.com
Inside sales operations absorb a a lot of of their time calling people, at atomic that's what they should, quality control, be doing. These outbound, quality,, quality control, quality control, control,, quality control, calls are generally what accept the alone greatest bulk of a sales representative's time. Entering calls are usually added admired than the alone outbound calls because they can represent absolute, quality control, audience or those contacts who are actively gluttonous out a company's artefact or service.
There are telephony software solutions that access the ability of accepting these entering calls behindhand of whether an central sales business uses centralized agents or if those agents plan remotely. One of these solutions is ACD, or Automatic Alarm Distribution. The purpose of this telephony apparatus is not alone to acquiesce sales agents to accept entering calls, but aswell to avenue those calls to the appropriate cadre automatically.
ACD alarm acquisition works able-bodied in aggregate with, quality control, assessment chargeless buzz numbers. Managers of the arrangement can authorize which assessment chargeless numbers should be answered by which sales representatives. This can be bent by which geographic area the assessment chargeless bulk is advertised in, by which administration that assessment chargeless bulk is associated with, or any added delineation. By automatically acquisition calls based on which sales agents can best responds instantly improves chump relations. In the accident that there are no appointed sales reps that alarm is not dropped. Instead, the Automatic Alarm Distribution arrangement can be directed to avenue that admission alarm to a fail-over number. This fail-over bulk could be annihilation from the accepted appointment band to articulation messaging systems. ACD could even avenue the alarm through to one of the agents' claimed corpuscle phones. There is no charge for any entering alarm to be changing or alone if using ACD alarm routing.
This telephony band-aid generally offers abounding, quality control, superior ascendancy features. Usually this includes the advantage to almanac calls getting completed. These recordings can be stored forth with every, quality control, added bit of abstracts associated with a accurate caller. These calls can be retrieved and played aback if anytime the charge arises.
All of this makes it faster and easier to affix admission calls to the appropriate people. By abbreviating chump delay time ACD raises chump satisfaction. If this is affiliated to an outbound dialer all agents that accept entering calls can aswell be actively authoritative outbound calls. ACD removes the slow, down times that can action in a business day, breeding the greatest bulk of calls fabricated and sales closed.
David Harlow is an SEO consultant for InsideSales.com As a firm believer that people should know the facts, Harlow's blog Inside Sales Adventures seeks to inform new comers to the industry about important terminology in insides sales, as well as to give tips on what to look for when shopping for industry software.
Wednesday, December 2, 2009
Interpretation and Translation Services
Author: Different Name
Source: articlesbase.com
Chinese-English translation services to individuals and corporations. Our teams of Interpretation and Translation are professional experts trained and experienced in Chinese-English translation and interpretation. We make the communication possible and easy. Translate using native translators who have the required domain expertise and bilingual skills. Proof read, quality control, using a different set of translators to doubly ensure there are no mistakes to the translation. To validate with our in-house quality controllers to ensure no portion of the document is left or it has been translated in line with the source document. When it comes to translation and content localization, the company every year translates more than 10 million words for various industries. The company business model and support system is very different than the conventional, quality control, company which, quality control, offers translation. It provides a secured access to the translators to view and carry out the translation, quality control, work. The company also believes that there are three stages to translation services, which brings in accurate and quality translation to its customers, quality control, . For foreign companies entering the Chinese market there is a need to promote products and services in a language that its target will understand;, quality control, and conversely Chinese companies seeking to gain a foothold in overseas markets have to adapt marketing strategies, quality control, to increase clarity of message. Our team is made up of a global network of offices set up by creative directors, journalists, translators and search engine experts who generate quality, content and accuracy, which can then be translated into different languages ensuring your message reaches the world. Our team of translators comprises native Chinese linguist graduates with over three years of experience in the field. In addition we have a number of highly skilled multilingual Chinese proofreaders who sole task is to ensure the accuracy of all English to Chinese translations. And through our partnership with English through we are able to enhance the Chinese to English translation with a complete rewrite by a native English speaker. For more details http://www.dynastyresources.net
Source: articlesbase.com
Chinese-English translation services to individuals and corporations. Our teams of Interpretation and Translation are professional experts trained and experienced in Chinese-English translation and interpretation. We make the communication possible and easy. Translate using native translators who have the required domain expertise and bilingual skills. Proof read, quality control, using a different set of translators to doubly ensure there are no mistakes to the translation. To validate with our in-house quality controllers to ensure no portion of the document is left or it has been translated in line with the source document. When it comes to translation and content localization, the company every year translates more than 10 million words for various industries. The company business model and support system is very different than the conventional, quality control, company which, quality control, offers translation. It provides a secured access to the translators to view and carry out the translation, quality control, work. The company also believes that there are three stages to translation services, which brings in accurate and quality translation to its customers, quality control, . For foreign companies entering the Chinese market there is a need to promote products and services in a language that its target will understand;, quality control, and conversely Chinese companies seeking to gain a foothold in overseas markets have to adapt marketing strategies, quality control, to increase clarity of message. Our team is made up of a global network of offices set up by creative directors, journalists, translators and search engine experts who generate quality, content and accuracy, which can then be translated into different languages ensuring your message reaches the world. Our team of translators comprises native Chinese linguist graduates with over three years of experience in the field. In addition we have a number of highly skilled multilingual Chinese proofreaders who sole task is to ensure the accuracy of all English to Chinese translations. And through our partnership with English through we are able to enhance the Chinese to English translation with a complete rewrite by a native English speaker. For more details http://www.dynastyresources.net
Representing Interpretation and Translation in the website http://www.dynastyresources.net
Tuesday, December 1, 2009
Don't Hire A Grump To Deliver Great Customer Service
Author: Larry Galler
Source: articleage.com
How often have you had to endure the ordeal of being served by a grump? It's the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. We've all heard people exclaim clich้s about "exceeding customer expectations" and being, quality control, "customer-centric" but in reality, those statements are often just disappointing window dressing for "business as usual," especially when they employ a grump to be of service to their customers, quality control, .
In order for a company to deliver on its customer service promises, it has to invest in the systemization of the delivery of its products and services, establish policies that reflect the ethos of serving the customer, properly train the people who work with the customers,, quality control, and maintain the culture of being customer-centric for the long term. Exemplary customer service is not just the "project of the month." It is a long term commitment and it starts having policies and culture in place that reflect the mantra, quality control, of delivering outstanding customer service and by not hiring grumps to work with customers.
Please realize that I am not discriminating against grumps. There are many places where grumps are very valued employees, they are usually, quality control, great at quality control and highly technical positions, just not in positions where they have to deal with demanding customers.
While there are sophisticated assessment tools that can be used in the hiring process, the person(s) who interview prospective candidates should also be using some common sense when assessing the qualities of the person interviewing for the job. I call it a "grump elimination test."
Is the, quality control, candidate positive or negative about their life, their previous work experience, and their education? Does the candidate smile easily or is it a fake attempt to appear friendly and helpful? Is this a person you would like to help your customers? If they don't pass the "grump elimination test" don't hire them for sales or customer service positions as the consequences are that you will take happy customers and turn them into grumpy customers, finally into ex-customers… and that will certainly make a grump out of you.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter at http://www.larrygaller, quality control, .com Questions???, quality control, Send an email to larry@larrygaller.com
Source: articleage.com
How often have you had to endure the ordeal of being served by a grump? It's the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. We've all heard people exclaim clich้s about "exceeding customer expectations" and being, quality control, "customer-centric" but in reality, those statements are often just disappointing window dressing for "business as usual," especially when they employ a grump to be of service to their customers, quality control, .
In order for a company to deliver on its customer service promises, it has to invest in the systemization of the delivery of its products and services, establish policies that reflect the ethos of serving the customer, properly train the people who work with the customers,, quality control, and maintain the culture of being customer-centric for the long term. Exemplary customer service is not just the "project of the month." It is a long term commitment and it starts having policies and culture in place that reflect the mantra, quality control, of delivering outstanding customer service and by not hiring grumps to work with customers.
Please realize that I am not discriminating against grumps. There are many places where grumps are very valued employees, they are usually, quality control, great at quality control and highly technical positions, just not in positions where they have to deal with demanding customers.
While there are sophisticated assessment tools that can be used in the hiring process, the person(s) who interview prospective candidates should also be using some common sense when assessing the qualities of the person interviewing for the job. I call it a "grump elimination test."
Is the, quality control, candidate positive or negative about their life, their previous work experience, and their education? Does the candidate smile easily or is it a fake attempt to appear friendly and helpful? Is this a person you would like to help your customers? If they don't pass the "grump elimination test" don't hire them for sales or customer service positions as the consequences are that you will take happy customers and turn them into grumpy customers, finally into ex-customers… and that will certainly make a grump out of you.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter at http://www.larrygaller, quality control, .com Questions???, quality control, Send an email to larry@larrygaller.com
Franchisor Prospect Checklist Sample Form
Author: Lance Winslow
Source: articleage.com
Due to the over regulation, quality control, in the Franchising Industry and the litigation it is important to keep impeccable records. From the first phone call, email to the signing of the franchise agreement everything should be documented. Below is a checklist we created for our franchise company and one I wish you would consider when creating your own. I recommend, quality control, you copy this article and then modify it to fit your business model.
You must understand that without proper documentation you might find your company entangled in meaningless and wasteful litigation instead of spending the time on expanding your market share and, quality control, brand name. Below is our sample checklist we use at the Car Wash Guys, you may have this and modify it at will, I dismiss any copyrights to you. Now remember, quality control, our Franchise is a specialty type business, mobile car wash and the franchisee must be in excellent physical condition, where as your business model may wish to screen for other things.
1. Telephone Interview with Founder or Designated Person. (Minimum 30 min.) Friendly conversation; Lots of listening. Notes will be taken on "Pre-Screening, quality control, Phone Worksheet". This worksheet will be kept in a file if prospective franchisee is qualified. A resume will be asked for at this point. It should be faxed or mailed to headquarters. If none, quality control, is available, one will be created from the phone interview.
2. Resume Is Reviewed and compared to notes from phone interview, quality control, for consistency. If it is acceptable, then we proceed. If it is not, process ends here. If, during the phone interview we created a resume for the prospective franchisee, it will be mailed to them so they can use it in their next interview. We will also send a copy to A Contract Employment Agency, a company with whom we network. They in turn will send us qualified prospects.
3. Timed Run is performed by prospective franchisee. Designated Person will time prospective franchisee on a running track. He or she must run one mile in under 7:30 minutes. "Timed Run Form" will be signed, quality control, and dated by both prospective franchisee and Designated, quality control, Person. If , He or she fails test, they will be given a workout schedule based on their actual time. They may try again in two weeks, or when they feel ready.
4. Ride Along with a crew. Two crews will be assigned to a new prospective franchisee. After the run, on the same day, prospective franchisee will spend all day helping a crew.
Second Ride Along will occur the following day, quality control, with a different crew to assure that the prospective franchisee understands how much work there is.
5. File Is Created in prospective franchisee's name. Included are: Pre-Screening Phone Worksheet, Resume, Timed Run Form, Ride Along with Summaries from Crews. This checklist, quality control, will be paper, quality control, clipped to front of file.
6. Letter Of Intent is asked for from prospective franchisee. When received it is put in file and "Request to Join Team" form is sent out.
7. Request To Join Team Form is mailed to prospective franchisee. It must be mailed back in 15 days or prospective franchisee must go back and work on a third crew for one day. Hesitation means they are not quite sure yet or they falsified information.
8. Reviewing Of Request To Join Team Form will be screened by two Ride Along Crew managers and three other franchisees or independent contractors, a woman not associated with our company, a Quality Control consultant,, quality control, a customer or the founder. All people Involved get one, quality control, vote except Founder; he gets three. (Unless there is a third Ride Along Crew, then he gets only two). Prospective Franchisee must have 2/3rds. (12 Total, 8 to win!)
9. Request To Join Team Form Is Faxed to our favorite leasing company if they will be borrowing to buy the franchise or Wells Fargo Bank where the credit card processing will be done. Leasing company will notify us if prospective franchisee is credit worthy and fax us a TRW print out. Wells Fargo will do, quality control, a background check and see if prospective franchisee qualifies for a merchant account.
10. Extensive Background Check will be done by a contracted private investigation firm. Check will include: FBI Report, Court Records, etc. He/she must pass or other arrangements must be made.
11. Meet With Prospective Franchisee - This will be the first official one on one meeting. Present at this meeting will be prospective franchisee, and his advisors, spouse, parents, investors, etc. Also present: Founder or Designated Person and eight other associates, members of the Executive Committee and franchisees or independent contractors.
12. Vote On Prospective Franchisee to determine if prospective franchisee is good enough. All information will be on the, quality control,, quality control, table, literally. On the table will be: Credit Report, Wells Fargo Approval Application, Leasing Company Tentative Approval, FBI Report, Court Records, Letter of Intent, Etc. He/she will be able to defend themselves against hearsay or false information on collected documents. Other items, quality control, on table will be Pre-Screening Phone Worksheet, Resume, Timed Run Form, Ride Along Summaries and of course, The Request To Join Our Team Document. All nine people vote; Anyone absent will have their vote replaced by Founder or Designated Person, quality control, . (2/3rds to win)
13. Approval will initiate a distribution of agreements for the prospective franchisee to sign:
Franchise Agreement
Franchise Offering Circular
Leasing Application for Equipment
Cellular Agreement
Supply Ordering Agreement
Non-Disclosure, quality control, Agreement
Bank Account Forms & Merchant Account Agreement
Non-Competition Of Other Franchisees Promise
Fictious Name Statement
Document Receipt Form.
14. Returning of Forms - The prospective franchisee will return signed forms. No payment may be taken for 10 business days. We will use fifteen days to be safe. He/she may be placed in training until then.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs/
Source: articleage.com
Due to the over regulation, quality control, in the Franchising Industry and the litigation it is important to keep impeccable records. From the first phone call, email to the signing of the franchise agreement everything should be documented. Below is a checklist we created for our franchise company and one I wish you would consider when creating your own. I recommend, quality control, you copy this article and then modify it to fit your business model.
You must understand that without proper documentation you might find your company entangled in meaningless and wasteful litigation instead of spending the time on expanding your market share and, quality control, brand name. Below is our sample checklist we use at the Car Wash Guys, you may have this and modify it at will, I dismiss any copyrights to you. Now remember, quality control, our Franchise is a specialty type business, mobile car wash and the franchisee must be in excellent physical condition, where as your business model may wish to screen for other things.
1. Telephone Interview with Founder or Designated Person. (Minimum 30 min.) Friendly conversation; Lots of listening. Notes will be taken on "Pre-Screening, quality control, Phone Worksheet". This worksheet will be kept in a file if prospective franchisee is qualified. A resume will be asked for at this point. It should be faxed or mailed to headquarters. If none, quality control, is available, one will be created from the phone interview.
2. Resume Is Reviewed and compared to notes from phone interview, quality control, for consistency. If it is acceptable, then we proceed. If it is not, process ends here. If, during the phone interview we created a resume for the prospective franchisee, it will be mailed to them so they can use it in their next interview. We will also send a copy to A Contract Employment Agency, a company with whom we network. They in turn will send us qualified prospects.
3. Timed Run is performed by prospective franchisee. Designated Person will time prospective franchisee on a running track. He or she must run one mile in under 7:30 minutes. "Timed Run Form" will be signed, quality control, and dated by both prospective franchisee and Designated, quality control, Person. If , He or she fails test, they will be given a workout schedule based on their actual time. They may try again in two weeks, or when they feel ready.
4. Ride Along with a crew. Two crews will be assigned to a new prospective franchisee. After the run, on the same day, prospective franchisee will spend all day helping a crew.
Second Ride Along will occur the following day, quality control, with a different crew to assure that the prospective franchisee understands how much work there is.
5. File Is Created in prospective franchisee's name. Included are: Pre-Screening Phone Worksheet, Resume, Timed Run Form, Ride Along with Summaries from Crews. This checklist, quality control, will be paper, quality control, clipped to front of file.
6. Letter Of Intent is asked for from prospective franchisee. When received it is put in file and "Request to Join Team" form is sent out.
7. Request To Join Team Form is mailed to prospective franchisee. It must be mailed back in 15 days or prospective franchisee must go back and work on a third crew for one day. Hesitation means they are not quite sure yet or they falsified information.
8. Reviewing Of Request To Join Team Form will be screened by two Ride Along Crew managers and three other franchisees or independent contractors, a woman not associated with our company, a Quality Control consultant,, quality control, a customer or the founder. All people Involved get one, quality control, vote except Founder; he gets three. (Unless there is a third Ride Along Crew, then he gets only two). Prospective Franchisee must have 2/3rds. (12 Total, 8 to win!)
9. Request To Join Team Form Is Faxed to our favorite leasing company if they will be borrowing to buy the franchise or Wells Fargo Bank where the credit card processing will be done. Leasing company will notify us if prospective franchisee is credit worthy and fax us a TRW print out. Wells Fargo will do, quality control, a background check and see if prospective franchisee qualifies for a merchant account.
10. Extensive Background Check will be done by a contracted private investigation firm. Check will include: FBI Report, Court Records, etc. He/she must pass or other arrangements must be made.
11. Meet With Prospective Franchisee - This will be the first official one on one meeting. Present at this meeting will be prospective franchisee, and his advisors, spouse, parents, investors, etc. Also present: Founder or Designated Person and eight other associates, members of the Executive Committee and franchisees or independent contractors.
12. Vote On Prospective Franchisee to determine if prospective franchisee is good enough. All information will be on the, quality control,, quality control, table, literally. On the table will be: Credit Report, Wells Fargo Approval Application, Leasing Company Tentative Approval, FBI Report, Court Records, Letter of Intent, Etc. He/she will be able to defend themselves against hearsay or false information on collected documents. Other items, quality control, on table will be Pre-Screening Phone Worksheet, Resume, Timed Run Form, Ride Along Summaries and of course, The Request To Join Our Team Document. All nine people vote; Anyone absent will have their vote replaced by Founder or Designated Person, quality control, . (2/3rds to win)
13. Approval will initiate a distribution of agreements for the prospective franchisee to sign:
Franchise Agreement
Franchise Offering Circular
Leasing Application for Equipment
Cellular Agreement
Supply Ordering Agreement
Non-Disclosure, quality control, Agreement
Bank Account Forms & Merchant Account Agreement
Non-Competition Of Other Franchisees Promise
Fictious Name Statement
Document Receipt Form.
14. Returning of Forms - The prospective franchisee will return signed forms. No payment may be taken for 10 business days. We will use fifteen days to be safe. He/she may be placed in training until then.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs/
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